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Bankers Trust ePayments Analyst/Trainer in Des Moines, Iowa

ePayments Analyst/Trainer

Location Des Moines, IA

# of openings 1

Apply Now (https://phh.tbe.taleo.net/phh03/ats/careers/v2/applyRequisition?org=BANKERSTRUST&cws=37&rid=1383)

Job Brief

This position will have a thorough knowledge of all functions and processing of the E-Payments, Cards and ATM, and Digital Banking teams of the Electronic Banking department as well as having extensive knowledge of ACH rules and Reg E.

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.

Job Summary:

The EB Analyst/Lead Specialist Trainer has a thorough knowledge of all functions and processing of the E-Payments, Cards and ATM, and Digital Banking teams of the Electronic Banking department as well as having extensive knowledge of ACH rules, Reg E and other applicable payment regulations. The position duties will include, but are not limited to, processing and providing support for all Specialist functions as needed for each team, be the lead trainer for providing Specialist function training to Specialist and Analysts across the teams, assist with reviewing and updating the Specialist procedures and task lists and be one of the primary Camtasia resources. Duties also include answering internal and external phone calls, and reconciling miscellaneous G.L. and deposit accounts. The position will assist with research and follow up on issues with the applicable manager, vendors, and/or business units and also assist with departmental projects as a Subject Matter Expert. They will be a Go-To resource when the Analysts are not available.

Primary Functions and/or Responsibilities:

• Daily duties will include, but are not limited to being a back-up and filling critical gaps for the processing and support of ACH, wire transfers, prepare and process business cross-border payments by various methods, consumer remittance transfers, Fed Funds, RDC, ATMs, credit/debit/prepaid cards, MyPayCard Bill Pay, tokenization, disputes, sweep accounts, E-Lockbox, business and consumer internet banking and bill pay, business and consumer mobile banking, express deposits, providing commercial customer service support, People Pay, FDIC-Insured Sweep Account, and other electronic banking functions

• Assist with developing, implementing and maintaining the training programs for the Specialist functions for each team within the Electronic Banking department

• Analyze training gaps and provide feedback to all managers of the Electronic Banking department

• As lead Specialist trainer, educate the Analysts on how to complete the Specialist functions as needed, for each team within the Electronic Banking department

• Assist with reviewing and updating the Specialist procedures and task lists

• Answer internal and external phone calls. Provide customer support for all functions processed by each of the teams in Electronic Banking

• Assist specialists with daily processing questions

• Process reconcilements for ACH origination and receiving and other various General Ledger and deposit accounts

• Process other miscellaneous functions, including scanning, filing, balance calls, and address changes

• Process various month end procedures, reconcilements, and reports

• Assist with research and follow up on issues with the applicable manager, vendors, and/or business units

• Assist with departmental projects as a Subject Matter Expert

• Must keep current and knowledge-able on federal regulations regarding exporting goods (ie, OFAC, EAR, BIS Anti-boycott, OFAC, AML) as well as those of other countries

• Must keep current and be highly knowledgeable of the Rules and Regulations regarding the processing of electronic payments, cards and ATM transactions. This is including but not limited to the NACHA Operating Rules, Regulation E, the Green Book, operating rules for the various card and ATM networks, etc.

• Be a Go-To resource when the Analysts for any team are not available

• Complete special projects

• Other duties as assigned

Education and/or Experience:

• 3-5 years’ experience in Bank operations, project coordination or similar financial functions or equivalent combination of education and experience

• Previous ACH, wire transfer and/or RDC experience required

• Previous customer service experience desired

• AAP preferred

Specific Skills, Knowledge & Abilities:

• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

• Analytical and problem solving skills

• Strong attention to detail

• Strong math skills

• Strong customer services skills

• Excellent communication skills (written and/or oral)

• Strong organizational and planning skills

• Ability to multi-task

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”

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