Oracle Federal Learning Specialist in Des Moines, Iowa
Deliver educational materials in person and virtually for federal projects, providing additional training support to participants as needed and promptly addressing questions and concerns
Collect feedback from training participants and share with project leadership and content owners to improve materials and delivery methods
Provide one-on-one end-user support at federal client sites to perform high-level solution tasks
Identify and surface process, workflow and technical concerns to appropriate project team members or content owners
Facilitate bi-directional feedback between the project team and end users to improve efficiency of communication and issue resolution
Present observations and feedback to appropriate stakeholders on system adoption and utilization
Partner with federal clients to drive behavior change in order to increase adoption, efficiency and satisfaction.
Bachelor's degree or relevant equivalent work experience.
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Job Description As a Federal Learning Specialist on the Federal Learning Delivery team, you will deliver educational materials in person and virtually, provide one-on-one support to participants and address or provide prompt follow up to questions. You’ll work to identify and surface process, workflow and technical questions to appropriate project team members or content owners, collect feedback from participants and share with project leadership or content owners to improve content and delivery methods. You will also be responsible for the delivery of a variety of federal client conversion and adoption projects and provide pre and post go-live training and coaching post go-live.
Federal Learning Specialists possess excellent communication skills, decision making skills, flexibility and comfort with ambiguity, the ability to work comfortably with technology, an understanding of the adoption process, and a willingness to learn and adapt in a fast-paced, client-facing environment. Working Environment
Hybrid & Onsite: No Relocation Assistance Offered
This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid
Diversity and Inclusion:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. .
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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