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Frontdoor Field Manager (100% Remote) in Des Moines, Iowa

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.

Responsibilities

Manages and evaluates assigned region of the contractor network. Interacts with departments and field sales as well as recruits and educates new quality contractors.

  • Manages and evaluates the quality and cost of the contractor network in an assigned region by analyzing and interpreting reports and statistical data and determines course of action.

  • Serves as liaison with departments, contractors, and field sales to facilitate communication, as well as resolve issues.

  • Educates, trains, and provides ongoing coaching to contractors on company policies and procedures.

  • Analyzes data to determine gaps in contractor availability, makes recommendations, builds commitment, and overcomes objections.

  • Recruits and maintains quality contractors to meet regional goals.

  • Provides high level business consulting expertise and advice to an assigned contractor network.

  • Facilitates learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training.

  • Assists in facilitating and managing new company initiatives and projects.

Qualifications

  • 4 years’ experience required

  • Ability to maintain confidentiality and work as a team player in a professional manner

  • Ability and willingness to travel to conduct field visits, including overnight stays

  • Ability to operate a motor vehicle

  • Negotiation and sales skills

  • Excellent written and verbal communication skills

  • Analytical skills

  • Organizational and time management skills

  • Microsoft Office (Word, Excel, PowerPoint, Outlook, PowerBI)

  • Business and financial acumen

  • Problem solving and decision-making skills

  • Project management, organization, multi-tasking, and prioritization skills

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Job Locations US-IA-Des Moines | US-TN-Nashville | US-MS-Jackson | US-AL-Montgomery | US-GA-Atlanta | US-AZ-Phoenix | US-NV-Carson City | US-NM-Santa Fe | US-IN-Indianapolis | US-MI-Lansing | US-AR-Little Rock | ...

ID 2022-2788

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp

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