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Embry Health Field Operations Manager - Iowa in Des Moines, Iowa

About Embry Health

Looking to join one of the United States' fastest-growing companies? Seeking an opportunity to positively impact the lives of others while transforming the image that our nation's healthcare system is restraining and burdensome? Look no further than eMBRY Health!

In early 2020, Raymond Embry witnessed the need for a more responsive and effective response to the COVID-19 pandemic. Thousands of Arizonans fell ill daily. Communities across the state desperately sought testing services. Embry, a lifelong healthcare industry entrepreneur, and advocate seized the moment and created eMBRY Health to fill the testing void.

Over the last year, eMBRY Health has experienced rapid growth due to the pressing need for COVID-19 testing services. Nearly 300,000 Arizonans benefited from eMBRY Health's critical testing services. In just the last few weeks, eMBRY Health has expanded its national footprint and established testing sites in states such as Florida, Hawaii, Colorado, and Texas. We plan to operate in even more states before the end of 2021.

eMBRY Health offers a dynamic, progressive, and family-inspired work environment. Our Headquarters are located less than 15 minutes away from Downtown Phoenix and Downtown Tempe. Perks for eMBRY Health employees include free healthy snacks, complimentary cold brew coffee, collaborative workspaces, and weekly breakfasts, to name a few.

eMBRY Health's success is fostered in its diversity, team spirit, and a shared employee commitment to make healthcare “smarter” and “more accessible for all.” Now, more than ever, we need qualified, hard-working, and talented individuals with experience in fields such as Phlebotomy, Field Operations, Sales, Patient Success to name a few, who also believe in this mission to join us.

Please take a moment to review our available job openings. Learn how you can join thousands of others and take part in “The eMBRY Health evolution.”

eMBRY Health is committed to equal employment opportunity and recruits and hires applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. eMBRY Health will provide a reasonable accommodation for those with a disability to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us.

Position Summary

Our field operations team assists in rolling out test sites across the country. The Field Operations Manager is responsible for launching new sites in their designated districts and ensuring the success of current sites. They will act as the direct liaison between testing sites and the Director of Field Operations.

This position requires consistent communication with each of their district's current shift leads. Daily total sample volume should be reviewed daily & weekly. If consistent numbers are not met, it will be your responsibility to notify your Director of Field Ops and assist in identifying and moving the test site to a better location.

You will be responsible to coordinate the scheduling with each of your sites and ensure there are no issues. You will also oversee and ensure that courier services are set up prior to any launch date. All future site openings will require your travel and execution of staff training to ensure the site is successful.

Weekly/Bi-weekly site visits to ensure staff preparedness is essential to success.

Principal Duties and Responsibilities:

  • Perform duties as the market manager for a partnership (for example: manage all Covid-19 testing sites and personnel in your assigned district)

  • Manage operations onsite at a drive-thru or clinic on the first day or two of opening to ensure everything goes smoothly

  • Work with the recruiting team and HR to schedule testing and training for new employees

  • Conduct training of testing site staff on how to use our software and safely perform testing

  • Conducts customer service training

  • Ensures proper wearing of Personal Protective Equipment (PPE) by all employees

  • Track and report key data points to Director of Field Ops

  • Troubleshoot multiple issues as they arise (patient spills test tube liquid on themselves, a test needs to be retaken, a patient appears asking for their result, a line of cars starts to get too long, and a new check-in procedure needs to be implemented)

  • Ensure other test sites have all test kits and PPE equipment to run operations.

  • Manage accountability and inventory of test kits to ensure all sites have adequate supplies and orders as needed.

    Qualifications:

  • Bachelor's Degree preferred

  • Must have experience conducting training for at least 10 employees.

  • Must have a clean driving record and pass a criminal background check

  • Must be able to travel 75% of the time (road warrior)

  • Must be able to work in other cities for at least one week at a time as needed (hotel warrior)

  • Must not have any work restrictions (This position can be required to work weekends as required)

  • Must be technically proficient with laptop computers, smartphones, Microsoft applications

  • Effective communicator

  • Must be able to use discretion when dealing with sensitive patient information (HIPAA)

  • Must be comfortable wearing personal protective equipment and being outside (but within a safe distance of Covid-19 positive people)

  • Flexible with shifting plans and taking leadership in new, ambiguous scenarios

    Subsidiaries of Embry Health:

  • TestNOW https://www.testnow.com/

  • Embry Health https://embryhealth.com/

  • Embry Women's Health https://embrywomenshealth.com/

  • Backstage Medical Systems https://backstagemed.com/

  • Embry Aesthetics https://embryaesthetics.com/

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