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IQVIA Field Service Technician - Novasyte in Des Moines, Iowa

Position Description:

Qualified Field Service Technicians will be tasked with repairing and maintaining medication dispensing systems and equipment used within hospitals. Prior experience as a Biomedical Technician within a medical environment is strongly preferred, but candidates with a strong technical repair background will be considered. Prior experience with medication dispensing systems including both repairs and preventative maintenance is preferred.

This role will primarily include regional travel to support on call dispatch appointments at customer sites. There is also a potential need to complete administrative tasks from home. Any work that is completed must also be appropriately documented and reported against.

Responsibilities:

  • Respond to service calls at hospital locations to diagnose and repair medication dispensing systems.

  • Evaluate, troubleshoot, repair, and escalate service orders as required.

  • Will be documenting and logging all service order activity in CRM and maintaining history records and related problem documentation

  • Troubleshoot common hardware problems related to medication dispensing systems

  • Troubleshoot common software problems related to medication dispensing systems

  • Ability to effectively communicate and negotiate with customer representatives expectations of when technician will arrive

  • Communication to internal and external partners around support needs and progress

  • Provide detailed reporting on daily and weekly progress

Preferred Job Requirements:

  • Biomedical Technician experience is strongly preferred.

  • A+ Certification Preferred

  • Experience as a military technician, computer technician or other complex electronics technician also preferred

  • Intermediate computer skills required: proficient in email, word processing, spreadsheets, basic software, and time and expense systems

  • Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics and electromechanical systems

  • Experience supporting automation equipment is preferred

  • Ability to travel up 5 hours from home

  • Able to work on an on call schedule

  • Excellent communications skills

  • Strong attention to detail

  • Ability to stand for long periods of time, bending, kneeling and some lifting of equipment may be required of up to 70 pounds

FT1

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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