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Amcor Key Account Manager- Consumer Healthcare in Des Moines, Iowa

We are global, we are impacting the lives of millions every day, we are making a difference!

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving SandP 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860's and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.

Will you be next to join our journey towards a more sustainable future?

At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an that iorganizs committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit


Job Description

1. Job Overview

The Key Account Manager is the key owner for assigned large / key accounts in order to provide effective strategic and tactical sales direction and communication strategies to defend and retain existing business, to develop new business opportunities within and beyond the existing portfolio, and to improve profitability of existing business. The incumbent is responsible for developing and executing strategy to defend existing share of wallet; including use of ANPos tools. The KAM role is focused on the growth of assigned key accounts through share of wallet and developing and executing a long-term strategy. To ensure growth the incumbent will partner with the marketing and lead generation teams to build account plans for assigned accounts which include: market and competitive intelligence, insights into addressable spend, prioritized opportunities for growth product positioning and value propositions, alignment on sustainability and innovation paths, and workplans to address any issues that keep the account from awarding Amcor additional SOW.

2. Principal Accountabilities

Develop and maintain account strategy

  • Identify comprehensive understanding of customer needs both long term and short term, differentiate and sell the value of Amcor's products and services, and drive opportunities aligned with Amcor portfolio
  • Clearly understand accounts addressable packaging spend
  • Manage key account portfolio, drive any synergies and cross-key account initiatives
  • Assess account opportunities, account trends and define aspirations both with existing customers and new customer
  • Proactively drive customer relationship (e.g. multi-level and multi-functional relationships) to get exposure to customer strategy, opportunities and manage any issues (e.g. commercial and technical) are correctly identified and quickly addressed. Minimum of at least 4 contact points throughout the organization with regular engagement (e.g. BU VP, Sales Director/Manager, Key Account Manager, Cross functional (e.g. Sustainability Strategy) and engagement mechanisms e.g. T2T, BRAD, Innovation and Sustainability Workshops)
  • Identify existing business at risk and implement measures to retain. Escalate if support is needed to Sales Manager or Sales Director (with specific direction on what is required)
  • Develop and execute a time plan for key customer engagements: regular customer visits, monthly reviews, Quarterly business and Quality reviews
  • Ensure that resources within Amcor or other SME are identified a d are deployed for immediate resolution of customer issues
  • Align cross-functionally with customer to agree on sustainability and innovation paths forward
  • Develop and drive execution of Account plan using Amcor Tools (i.e. Value Plus)

Account Demand Management

  • Request monthly demand from customers or conduct demand by historical data of customer, working with Operations and Supply Chain to ensure account demand accuracy by monitoring and analyzing data

Account Handling

  • Develop a competitive value-based price offering for customer based on account strategy
  • Using PMDB and Competitive intelligence, find opportunities to address profit leakers and increase value for Amcor.
  • Manage and communicate account information to concerned areas
  • Engage all account team members to deliver value to customer

Drive for results

  • Deliver sales and profit targets by developing and maintaining an action plan for commercial success, using for all actions and sales funnel activities
  • Develop and maintain action plan for how key accounts will achieve targets, identify specific actions to achieve
  • Follow a commercial courageous approach with (potential) customers and risk appetite to grow key account portfolio (e.g. business acumen in negotiations)
  • Conduct systematic performance reviews with accounts
  • Orchestrate and lead key business negotiations, supporting Amcor's interests demonstrating an ability to influence decision and actions

Account Budget Planning

  • Build Operating Plan (Sales and profitability targets) for Accounts
  • Drive accurate Sales forecasting in coordination with customer, supply chain, and planners
  • Ensure timely collection of receivables in coordination with Finance and Supply chain

Relationship Management

  • Identify key decision makers and influencers beyond purchasing (total enterprise) and craft relationship map to ensure strategic and tactical alignment as well as enhancing sales initiatives
  • Build highly collaborative relationships between Amcor and key account/s to include (e.g. senior leadership, procurement, engineering, quality, operations, sales management, support teams, key Amcor (global) contacts)

Adherence with sales systems

  • Promote and actively drive use of, PMDB, ANPos and other aspects of ValuePlus
  • Follow and improve own areas of responsibility to be in line with the required standards as set forth by ISO and OHSAS organizations
  • Report and communicate current performance achievements

Cross functional

  • Demonstrate leadership and build highly collaborative relationships between Key Account(s) and Amcor with cross functional teams (incl. senior leadership, procurement, engineering, quality, operations, sales management, support teams, key Amcor global contacts, etc.)
  • Manage projects from concept through to sales and delivery; identify and align resources required to execute
  • Coordinate Executive Management, RandD, Marketing and other functions to support account
  • Be the voice of the customer inside Amcor articulating customer needs, timelines, priorities, insights

3. Job context

Challenges and Complexities

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