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Lumen Lead Process Writer- U.S Works from home in Des Moines, Iowa

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

This position is an experienced consulting-level position that leads multiple/complex sales operations programs.

The Main Responsibilities

  • Designs/develops highly complex sales operations programs processes impacting service, support, or distribution.

  • Using broad sales operations & business knowledge, identifies issues & opportunities.

  • Acts as subject matter expert for customers & sales employees.

  • Provides analytical support to senior sales management to evaluate organizational effectiveness.

  • Makes recommendations to enhance productivity, sales revenues & collaboration between operations, sales, marketing, product, finance & distributors.

  • Ensures sales operations policies and practices are reviewed and revised as technology & business conditions change.

  • Develops/delivers training to customers & sales force. May visit the customer site.

  • Leads project teams.

  • Creates very complex reports & account analysis.

  • Provide Functionality and process walkthroughs of current and future state processes.

  • Collaborate with cross-functional partners to identify and document process efficiencies.

  • Identifies, analyzes, develops, and documents process improvements.

  • Consult with leadership on process management and improvement.

What We Look For in a Candidate


  • Bachelor's degree equivalent education and relevant experience

  • 4+ years of related experience


  • Knowledge of MSOffice (Excel, Word, PowerPoint) in creating professional enablement/training content with ability to quickly learn new application software skill

  • Ability to multi-task and manage multiple projects in a dynamic environment

  • Experience in presenting, consulting, coaching, and advising CS leaders and well as front-line CS teams

  • Ability to identify common needs and issues across the organization.

What to Expect Next

Requisition #: 328187

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page ( . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.