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Lumen Lead Sales Support Associate in Des Moines, Iowa

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lead Sales Support Associate (SSA) is a core support extension of the sales team to drive greater efficiency and productivity for the sales organization. Lead SSA is responsible for the governance, operational excellence and consistency in learning and development of the Sales Support Associate staff. The role will require a strong display of leadership and ownership of the SSA organization. Lead Sales Support Associate is a team player who demonstrates skills to lead by example and orchestrate all lifecycle stages of the SSA role.

Lead SSA will be responsible for maintaining an understanding of Lumen's internal sales systems and processes while acting as the subject matter expert for all internal questions and escalations around these processes. Lead SSA’s will be responsible for management of workload, monitoring of progress and operational health of the SSA organization. Lead SSA is an essential role to facilitate onboarding of new team members and implementing consistency of SSA function across the organization.

The Main Responsibilities

  • Serve as team leader and mentor for the SSA staff: facilitating onboarding, ensuring standardization of the role, monitoring equitable workload, continuous training and development, and serve as escalation point for SSA staff.

  • Monitor and maintain performance insight on the SSA team and provide reporting to the respective management team.

  • Work with a broad ecosystem to drive better and more efficient processes within the sales organization.

  • Support pre & post-sale activities around project quoting, order support & accuracy, and ensuring proper sales recognition. The focus of the role is to limit administrative burden on sellers while enabling sales to focus on customer facing/revenue generating activities

  • Serve as subject matter expert for quote creation and order submission for sales representatives. Providing guidance to the sales team and end-to-end accountability on the order creation to sales recognition process.

  • Administrative tasks involve Salesforce management (accuracy and accountability of opportunity value), SFDC reporting and supporting forecasting efforts of sales team, assisting with meeting Sales Exit Criteria, and managing large data sets for customer quoting/ordering.

  • Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses.

  • Facilitate service inventory investigation.

  • Provide support to sales staff as needed.

  • Will provide direct sales support by utilizing a variety of organizational and project management skills.

What We Look For in a Candidate

Basic Qualifications:

  • Demonstrate leadership skills to have oversight and governance on SSA organization

  • Strong cognitive skills to grasp complex systems and process (Positive attitude and willingness to learn complex systems and processes)

  • Ability to serve as escalation point to handle any issues pertaining to SSA organization

  • Governance and accountability to drive productivity of sales team

  • Verbal and written communication skills necessary to fulfill basic duties of the role.

Preferred Qualifications:

  • Up to 3 years' experience around sales or marketing support

  • Ability to work with senior management to complete assigned tasks on time with minimal supervision.

  • Ability to work with complex databases and systems

  • Experience with Salesforce and Excel applications

  • Ability to prioritize multiple projects in a dynamic and fast paced environment.

  • Detail oriented, self-motivated, pro-active, and results-oriented professional

  • Develop effective working relationships with peers, sales team and across organizational lines.

  • Excellent interpersonal, verbal, and written communication skills

What to Expect Next

Requisition #: 324998

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page ( . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.