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EY Learning User Experience and Personalization - Supervising Associate in Des Moines, Iowa

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Learning User Experience and Personalization - Supervising Associate

At EY, we are committed to helping our clients stay ahead of unprecedented change. In order to do that, we’ve transformed learning and development to enable you to become a leader that drives innovation, challenges the status quo and ultimately makes our world work better. Our Learning and Development group designs and delivers exceptional experiences to help develop technology skillsets and transformative mindsets.

The opportunity

We’ve been strengthening our design and delivery teams to broaden the scope of learning and the rate in which we produce critical courses and learning experiences to key audiences within and outside of our organization. Our Learning User Experience and Personalization role will be responsible for a portfolio of moderately complex projects and programs, where translating the needs of our learners into an easy and relevant learner experience, by designing and delivering personalized learning solutions – what is needed, when it is needed and how it is delivered.

Your key responsibilities

In this role, you will help create strategy and consult on the design and user experience of innovative, human-centered learning experiences, through collaboration with a broad range of Americas Learning Team members and internal and external partners and vendors. You will evaluate and understand how learners interact with learning solutions – relevance, habits, ease of use, interests, perception of value, etc. and help transform the overall learner experience to become desired not required. You will establish and manage relationships with your clients and team members, bringing content leadership and influence in the field of user experience design, with knowledge and perspective on evolving learning technology trends, business needs, and approaches to produce measurable results for a portfolio of moderate learning projects. Our Learning User Experience and Personalization role may require travel pending business and project needs, so flexible schedules and overtime might be needed to accommodate deadlines.

Skills and attributes for success

You will need a deep understanding of our internal and external client’s diverse needs with the ability to collaborate, problem solve and ultimately find effective answers for unique situations. You will need to prioritize competing priorities while adhering to deadlines and identify points of contention for missed deliverables by creating strategies to assist in mitigating future delays. You will need to be comfortable working independently in a highly virtual teaming and collaborative environment.

To qualify for the role, you must have

  • The confidence to own ideas and influence others to gain support and commitment for shared projects

  • Excellent verbal and written communication and interpersonal skills with the confidence to establish consensus and explain difficult issues

  • Strong analytical skills with the ability to understand and solve complex problems

  • Solid understanding of web technologies, wireframing tools and graphic design

  • Proficiency with Microsoft Office Suite and other technical learning applications

  • Bachelor’s degree or Equivalent work experience

  • 5-7 years of progressive work experience

Ideally, you’ll also have

  • Experience in a professional service or shared services environment

What we look for

We are looking for individuals that have a strong business acumen and personal leadership. Innovative, creative thinkers who are strategic, collaborative, consultative and bring a fresh perspective will thrive in this agile environment.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com .

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