Comscore Manager, Client Success in Des Moines, Iowa
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Comscore is looking for an experienced client success professional to lead our west-coast based digital client success team. Our customer success team is focused on post-sale activities for mid to large B2B customers. We are trusted advisors to our client contacts and are vital to ensuring our partners are realizing the full value of Comscore data. The Manager, Client Success will be responsible for managing a small team of success specialists who support sell-side digital publishers and technology clients. This person will be a player-coach, both building relationships directly with some of our key clients as well as supporting their team in day-to-day activities and professional development. This is an exciting opportunity for a data-savvy customer success professional with proven leadership skills to coach and develop a team.
What You’ll Do:
Manage a team of direct reports; hire, engage, mentor and coach for top performance; grow and retain direct reports on appropriate career path
Identify learning gaps and provide relevant training to existing employees and new hires. Complete performance evaluations of team on an ongoing basis
Understand the team business objectives and manage team to attain goals throughout the year. Work closely with senior management to accomplish near and long-term objectives and overcome obstacles
Oversee and help manage key accounts within their direct reporting structure
Ensure that client perspectives are understood and addressed by business leaders
Increase client lifetime value by monitoring client adoption, usage, and overall account health. Identify and recommend potential new solutions or initiatives to internal colleagues.
Work with client to cultivate future project initiatives utilizing Comscore products and services. Identify opportunities to improve client deliverables, anticipate client needs, and offer creative solutions
Provide customized product and methodology training focused on answering relevant business questions
What You’ll Need:
6+ years of work experience in a client-facing position in research, analytics, or audience measurement, or with a media publisher, advertiser, or agency
1+ years of people management or team lead experience
Excellent interpersonal skills and the ability to create strategic relationships
Experience creating value for clients through data insights and client-focused consultation
Ability to confidently and effectively communicate complex information to individuals or groups in person or virtually
Excellent time management and organizational skills with the ability to manage deadlines and client expectations
Strong attention to detail and willingness to roll up your sleeves and dive into data and technical processes
Ability to work independently and as part of larger groups; takes a collaborative approach to problem solving
Comfortable using online interfaces, CRM tools, and other SaaS products
At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.
Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.
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