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Meta Manager, Verticals, Research Operations in Des Moines, Iowa


The Verticals branch within the Meta Research Operations team is comprised of Pillar-dedicated Operations teams (e.g. RL Research Operations). These teams are embedded within Research Operations but focus on identifying the needs and strategic opportunities unique to their respective pillar. As the Manager, Verticals Research Operations, you will partner closely with our Research Program Managers and Research Leaders across WhatsApp, ABP, Community Integrity and Social Impact, to implement operational systems, act as a connector, and problem solve operational hurdles to enable researchers to do their most impactful work. The ideal candidate will be a leader who is passionate about building cross-org relationships and scaling teams. This is a unique opportunity to work across a broad range of teams and product spaces, and our ideal candidate is a systems-level thinker who enjoys being able to go deep, but also sees where dots should be connected and where processes should be scaled. The ideal candidate will be entrepreneurial, enabling the team's best work by leading strategic planning of programs, managing short and long-term project milestones, anticipating project issues and resolving them, connecting resources to research needs, and removing barriers to doing great work. The Verticals Manager is a creative problem solver and knows how to most effectively leverage cross-functional partners. You will utilize a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective level. This role requires both execution and strategic-focused program management experience and broad knowledge of research's impact on product design and development. Communication skills, ability to manage complex logistics, and a highly organized approach are mandatory.

Required Skills:

Manager, Verticals, Research Operations Responsibilities:

  1. Move initiatives forward, find resources, raise concerns to appropriate owners early and resolve open issues that prevent progress

  2. Hold the line when schedule or progress is in jeopardy while maintaining respectful relationships

  3. Predict roadblocks and obstacles and establish meetings or integration points between teams

  4. Prioritize competing needs with reasoning and solutions

  5. Coordinate resources across multiple projects and teams

  6. Contribute to overall Research Program Management team processes and tools, updating databases and initiating improvements where needed

  7. Define Verticals Research Operations Team vision, set, and communicate team goals and communicate strategy. Define measures of success for both the Ops Team as well as the UX Research Team

  8. Engage, partner, and collaborate with UX Research team members and leadership to proactively identify opportunities to radically improve the effectiveness of our research process

  9. Build and maintain a trusted, cooperative relationship with internal cross-functional partners (e.g., Legal, Privacy, Policy, Finance, Facilities, Security)

  10. Serve as a dependable point-of-contact/link to the Global Facebook Research Ops team, leveraging new processes or best practices for the Verticals teams when needed and relevant

  11. Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes

  12. Lead and develop a multi-disciplinary team with varying levels of experience

Minimum Qualifications:

Minimum Qualifications:

  1. BA/BS degree or higher

  2. 8+ years of experience in operations or project/program management

  3. 3+ years people management experience

  4. 3+ years of experience in technology OR user experience research

  5. Proven track record of breaking down processes and identifying pain points to deliver business improvements

  6. Experience communicating with a variety of audiences ranging from product team members to directors/VPs

  7. Proven track record of collaborating with cross-functional groups to produce results

  8. Experience developing and managing a budget

  9. Experience of operational routines and the management of internal-facing project teams

  10. Experience scaling operations in a business environment

Preferred Qualifications:

Preferred Qualifications:

  1. Familiarity with UX/usability research and methods for both hardware and software

  2. Experience with research operations, participant recruiting teams, lab facility management

  3. Experience leading a globally distributed team

  4. Client or vendor management experience

  5. Experience developing international research programs

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at