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Job Information

Trinity Health MDMIA_Patient Account Rep II_MOC1128 in DES MOINES, Iowa

Employment Type:

Full time




Cash Reconciliation Rep:

· Adheres to all cash handling and credit card processes and protocols

· Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis

· Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe

· Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required

· Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issues

Scanner/Paper Claims Processing

· Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques

· Assists others in locating scanned documents involving complex searches

· Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary.

· Files all scanned documentation and prepares documents for off-site storage


· Work includes cross coverage in other areas of department as needed.

· Participates in performance improvement projects and activities as needed.

· Work includes all other miscellaneous office duties/projects as assigned.

· Work hours may vary throughout the month/year as required based on scope of the position.


· High school diploma or GED required.

· Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.

· Proficient in use of Microsoft Office, particularly Excel.

· One year experience in accounts receivable, banking, or office setting preferred.

· One year 10 key experience preferred.

· Demonstrates written, verbal, and nonverbal communication that is consistent with the Mercy Mission, Values and I Will Statements to all patients, families, visitors, medical staff, colleagues, vendors and other internal and external customers.

· Must be a self- started and demonstrate the ability to work independently by making appropriate decisions according to the organizational and departmental guidelines that fall within the scope of the position.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran