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Robert Half International Medical Receptionist in DES MOINES, Iowa


Patient Service Representative

Do you like being responsible for a variety of activities related to patient intake and care? Then this Patient Services Role is for you! OfficeTeam is looking for a Medical detail oriented that is ready to help take this office to the next level. This Patient Service Representative will be responsible for greeting, taking incoming calls, schedule patients and gathering all information needed to maintain patient files. This patient representative will also be responsible for taking and applying insurance. If you think this role sounds exciting please reach out to OfficeTeam today!

Major responsibilities

  • Give exceptional customer service in a timely fashion

  • Organize and route incoming telephone calls

  • Receive and send written business correspondence

  • You will likely support business development and client referral goals by actively cross-selling and referring customers


  • Ability to interact effectively with internal and external partners and clients/customers

  • 1+ years of past relevant experience

  • Strong customer service and office administrative skills

  • Strong problem solving and analytical skills

  • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Ability to use multiple computer systems, applications, and utilize search tools to find information

  • No stranger to performing extensive research to resolve complex customer inquiries

  • Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications

  • Experience with Check Patients

  • Practical knowledge of Conducting Phone Screens

  • Call Center Customer Service experience preferred

  • Earlier work involving Detailed Documentation

  • Good understanding of Email Correspondence

  • Calendar Management experience

  • Adeptness in Client Relations

  • Alpha 6,000 - 8,000 kph experience desired

  • General familiarity with Complete Documentation

  • Confirming Appointments experience highly preferred

  • Previous experience working with File Management

  • Demonstrated knowledge of cold calling

  • Appropriate Documentation experience required

  • Background working with database management

  • Excellent written, verbal and social communication skills highly desired

  • Supportive, positive attitude with a detail oriented demeanour applied to all tasks

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your nearest OfficeTeam location at 888.490.4154 or visit to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $14.25 - $16.50 / Hourly

Location: DES MOINES, IA

Date Posted: September 15, 2020

Employment Type: Temporary

Job Reference: 01500-0011558650

Staffing Area: Office u0026 Administrative