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ICF Consulting Group, Inc. Outreach and Engagement Lead – CDBG-MIT – United States Virgin Islands (USVI) in Des Moines, Iowa

Solving the world’s most complex challenges. At ICF we make BIG things happen. Let’s work together to help Hurricane survivors and communities recover and rebuild for future resilience.

ICF’s Disaster Management Division is seeking an Outreach and Engagement Lead who will support government agencies in the US Virgin Islands on projects that aim to reduce the island’s future disaster risk. As Outreach and Engagement Lead, you should have experience with and knowledge of the Department of Housing and Urban Development’s (HUD) Community Development Block Grant Mitigation – (CDBG-MIT) and/or Disaster Recovery (CDBG-DR) programs, as well as FEMA and other applicable federal disaster recovery and mitigation programs.

The Outreach and Engagement Lead will work onsite with the Program Manager, senior ICF staff, subject matter experts, and others to assist the client with project management and implementation of infrastructure and resilience related activities to ensure smooth project performance. This role is key to ensuring engagement and outreach actions and activities are efficiently and effectively planned and executed across the community. As such, this position requires you to maintain a complete understanding of all applicable program policies, requirements, and procedures within the established project guidelines and to know the regulatory and statutory compliance requirements for HUD-funded programs.

Key Responsibilities:

  • Utilize critical and strategic thinking to take projects from idea to reality.

  • Develop effective communications strategies that resonate with target populations (e.g., Limited English Proficiency, low income, limited education, special needs and elderly) to result in education or move a specific action.

  • Oversee contracts with community engagement partners to implement communications and outreach initiatives.

  • Conceptualize and align with the client to interact with editors, designers, production managers through completion of projects.

  • Coordinate and collaborate with internal teams and resources to develop compelling communications materials that utilize traditional marketing and social media tactics.

  • Engage with operations and policy teams to develop materials that explain complex program requirements and processes in an easy-to-understand manner.

  • Analyze and prepare program data to illustrate measurable results of communications and outreach efforts.

  • Work with client to proactively plan for and respond to various levels of public reporting requests.

Basic Qualifications:

  • BS or BA degree in Communications, Marketing, Public Relations, Advertising, Journalism or related field

  • 7-9 years of previous relevant experience (experience with CDBG funds a plus)

  • Previous disaster recovery or other high visibility public program communications experience

  • Extensive public communications and community engagement experience

  • Previous leadership experience to include managing staff and/or contractors

  • Excellent verbal, interpersonal and written communication skills

  • Superior organizational skills

  • Ability to quickly respond to media and public communications challenges

  • Ability to analyze and research issues and offer swift solution/resolution

  • Can-do attitude and willingness to jump in where needed

    Preferred Skills/Experience:

  • Experience working in a consulting firm, development organization, or public agency preferred

Professional Skills:

  • Excellent verbal, interpersonal and written communication skills

  • Ability to work collaboratively with diverse stakeholders including engineers; planners; GIS professionals; federal, tribal, and state government officials; and the public.

  • Team player with the ability to work in a fast-paced environment and juggle multiple projects and deadlines

  • Microsoft Word, Excel, PowerPoint, OnBase, Adobe Pro, MS Publisher or similar, MS Access or other database program/software, SharePoint, SAP, at an advanced level

  • Strong analytical, problem-solving and decision-making capabilities


This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law ( and Pay Transparency Statement ( .

US Virgin Islands Remote Office (VI99)