Oracle Partner Success Manager in Des Moines, Iowa
The Partner Success Manager will drive customer success outcomes enabled by Oracle cloud as implemented by Oracle Systems Integrator Partners, and will investigate, analyze, supervise, lead, and provide quality control oversight of Oracle Systems Integrator Partner delivery to customers. You will become familiar with partner go-to-market and service-delivery strategies that are across all of Oracle’s cloud and tech offerings (cloud services, GBUs, business processes and enterprise infrastructure). While the job includes components of traditional PMO responsibilities, most of the work is a direct focus on building the quality of our partners’ customer deliveries of Oracle products.
Note: This is NOT a sales job. This is a post-sales role, guiding and improving the partner in their post-sale implementation of Oracle products. Software implementation experience required.
This role will be accountable for:
Global ownership, development, measuring and leading Oracle’s partner implementation and service-delivery strategies for Oracle products.
Supervise and measure the health of Oracle’s partner applications relationship through metrics, governances and dashboards that report on implementation success, project health, consulting team preparation, strategic investment in their Oracle service-delivery practice, partner solutions/initiatives, account planning outcomes, and joint investments.
Use operational data and a global strategy to drive favorable partner behavior intentionally and proactively.
Work closely and influence Oracle leaders in product development, sales, marketing, alliances, business development and other business partners.
Reporting and presenting on business planning and business reviews, supporting leadership meetings, promoting business development including review of new investments, working on strategic operational initiatives, account alignment/follow through, etc.
Use the partner relevant experience to ensure customer success while implementing Oracle solutions.
Set unified governance for leading and measuring customer success associated with partner strategy.
Identify steering committee (participants, roles, responsibilities).
Build and lead operational cadence with updates.
Align with multiple Oracle Lines of Business on various partner strategies.
Implement and report in alignment with Field Sales, A&C, GBU, Development and Marketing.
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Develop long term partnership with our largest and most complex clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Interface at highest levels both internally and within clients. Assigned side projects designed to move the client success organization forward. Required to act as mentor to new CSMs.
Engages in business development strategies and programs in support of Oracle's Customer Success Goals.
Acts as a leader of large-scale company initiatives.
Viewed by peers as a leader and top contributor and by line management as a key business partner.
Key Skills & Experience:
The Partner Success Manager will have experience in consulting services roles preferably in software/cloud services and delivery. Ideally, s/he will be a creator, builder, analyzer, optimizer – someone who instinctively analyzes strategy and software implementation standard methodologies to resolve how to make them better.
More specifically, s/he will have the experience described below:
7-10+ years of implementation/partner management experience in the technology industry, preferably software industry. Experience should include relationship management.
Conversant in Oracle technology and product strategies.
Ability to resolve strategy and tactical plans that deliver tangible results. Strong written, verbal, and social skills.
BA/BS degree or equivalent, advanced degree highly desirable
Software Implementation & strategy: Will identify and drive the right opportunities for Oracle to innovate, transform and differentiate. Able to make difficult tradeoff decisions
Excellent communication and cross-functional teamwork skills. Able to handle complicated meetings with internal and external senior executives
Hands on – not just a leader/talker but also wants to roll up her/his sleeves to get the job done
Technical proficiency and business acumen
Preferred personal characteristics and leadership skills
Creative problem solver able to shape compelling solutions with Oracle’s partners
A highly collaborative leader who can navigate different personalities, work well in teams, and construct win-win scenarios
A strong focus on ownership and execution. An executive with the appropriate level of drive and “toughness” to optimally lead in a fast-paced environment, ensuring results and deadlines are achieved
A strong balance of strategic and tactical skills, with a high level of intellectual, agility and capacity for original thought
An enthusiastic, high-energy and motivating leader who is visibly passionate and is capable of inspiring and galvanizing an organization
Focuses on actions and outcomes; driven to over achieve
An exceptional communicator who can write, present and optimally adjust messages to meet individual audiences and organizations. Notably, strong client oral communication skills (present proposals to clients in a compelling way)
Previous experience and understanding of Systems Integrators preferred
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated location(s)
California Pay Range: from $58.56 to $108.37 per hour; from $121,800 to $225,400 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 70/30 - 80/20.
Colorado Pay Range: from $58.56 to $108.37 per hour; from $121,800 to $225,400 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 70/30 - 80/20.
New York City Pay Range: from $50.48 to $108.37 per hour; from $105,000 to $225,400 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 70/30 - 80/20.
Washington Pay Range: from $58.56 to $108.37 per hour; from $121,800 to $225,400 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 70/30 - 80/20.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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