Cornerstone onDemand Program Manager- Customer Success in Des Moines, Iowa
We are looking for an experienced Program Manager to join our Customer Success Organization, supporting Customer Success, Professional Services and Support. This role is reporting to the Vice President of Customer Strategy & Operations involves overseeing and leading cross-functional complex projects and programs within the Customer Success organization and in partnership with other teams at Cornerstone.
In this role you will…
- Program Leadership:
Develop and drive high-level program strategies focused on creating satisfied and renewing customers.
Define program objectives, key performance indicators (KPIs), and success metrics to align with our business objectives.
Collaborate with cross-functional teams to ensure program success, influencing strategy at the highest level.
- Project Oversight:
Lead and oversee multifaceted projects, ensuring they are delivered with excellence.
Create comprehensive project plans, including scoping, timelines, and resource allocation.
Monitor and report on project progress, proactively addressing any issues to ensure achievement of business objectives.
- Stakeholder Engagement:
Establish and maintain influential relationships with Customer Success Organization and cross-functional stakeholders.
Ensure transparent communication channels and provide regular, impactful updates to keep stakeholders fully engaged and informed.
- Risk Mitigation:
Identify and address complex risks, devising sophisticated mitigation strategies to minimize disruptions to project and program success.
Proactively tackle challenges and issues that may affect customer satisfaction for our B2B partners.
- Quality Excellence:
Implement advanced quality control measures to guarantee the delivery of exceptional products and services to our B2B customers.
Monitor and respond to in-depth customer feedback, introducing continuous improvements to projects and programs.
- Resource Mastery:
- Expertly allocate and manage resources, including budget, personnel, and advanced tools, to ensure the highest level of project and program success for our B2B clients.
You’ve got what it takes if you have…
Bachelor's degree in business, project management, or a related field or equivalent work experience.
Extensive experience in program and project management, particularly within a SaaS B2B organization.
Exceptional organizational, leadership, and communication skills.
Adept at collaboration with cross-functional teams, understanding complex B2B business needs.
Proficiency in advanced project management software and tools.
Exceptional problem-solving and critical-thinking capabilities.
Demonstrated success in delivering complex projects to meet stringent deadlines and budgets.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Consideration for privacy and security obligations
You will have an extra dose of awesome if you …
- PMP (Project Management Professional) or equivalent certification
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at email@example.com
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