Veterans Affairs, Veterans Health Administration Program Support Assistant in Des Moines, Iowa
Summary The Program Support Assistant position is located in the Engineering Service line, Central Iowa (Des Moines) VA Health Care System. Responsibilities Major duties of the position include, but are not limited to: Receives and issues work requests, receives and processes completed work orders for maintenance and repair work. Initial review of computer generated work requests, assigning appropriate priority, identification and coding; issuing work orders. Receives completed work orders and records and processes the resulting man-hours and materials expenditure data. Answer telephone calls for emergency work requests, determining the exact nature of the telephone request, and notifying the appropriate section or unit for immediate attention. Answer inquires as to the status of work orders requests and makes inquires if requests are unclear or incomplete. Inputs information into the computer system on all new equipment. Serves as the computer system manager/operator for the work request and preventive maintenance system for both divisions. Performs duties in support of agency financial systems such as entry of financial data into the automated systems. Examines Vouchers for Payment; Examines vouchers, invoices, claims and other requests or payment for goods ands services provided. Provides support of a fiscal nature by serving as the liaison with vendors regarding the status of payments, initiating internal fiscal controls for processing of receiving and disbursing documents. Assists the Fleet Manager by maintaining records and entering information into the appropriate database for various reports, included in both FAST and CARS. Performs work related to time keeping for Maintenance and Operations section of Engineering Service of VA Central Iowa Health Care. Responsible for accurate management and the correct coordination of all administrative information between the section staff, other sections of the service and the other services of the CIVAHCS. Work Schedule: Monday - Friday 7:30 am - 4:00 pm Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD30186A Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/26/2021. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: office management duties such as telephonic assistance, filing, office coordination, preparing correspondence, reports and spreadsheets, and use of computer operating systems and programs; data collection, analysis and reporting; in a front-facing position to greet and assist customers with inquiries, referrals, documentation, complaints, orientation, briefings, etc.. You will be rated on the following Competencies for this position: Attention to DetailCommunicationsComputer SkillsCustomer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The incumbent spends considerable time working at a desk. The work includes walking, standing, bending, and carrying ight loads such as paper, files, books, etc. The work is primarily in an office setting involving everyday risks or discomforts. Normal safety precautions are adequate. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.