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Meta Project Manager - Risk & Payments in Des Moines, Iowa


WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.Payments is a fast growing function within WhatsApp. We are seeking a strong Project Manager in a team sitting within Customer Operations to build and grow Payments Risk function for WhatsApp.

Required Skills:

Project Manager - Risk & Payments Responsibilities:

  1. Drive Payments Integrity operations strategy with Product, Engineering, Data Science and other cross-functional partners

  2. Establish creative and sustainable processes to manage day-to-day integrity operations and drive efficiency/effectiveness to ensure essential KPIs/service goals are met

  3. Work across WhatsApp and Facebook cross-functional teams and external partners to implement effective countermeasures at scale to eliminate fraud proliferating on the WhatsApp Payments platform

  4. Apply your expertise in data mining and quantitative analysis to understand risk vectors on the payments platform

  5. Drive key performance metrics such as fraud losses, false positives, and operational efficiency

  6. Subject matter expert for incoming questions from teams across our family of apps on payment risk and operations

  7. Effectively plan and manage complex projects from the initial ideation phase through final execution to further our mission

  8. Design, plan and project manage operational readiness for regional launches across Customer Operations and cross-functional teams (design, engineering, legal, risk, vendor management, infra, training, content, risk, data etc.)

Minimum Qualifications:

Minimum Qualifications:

  1. 5+ years experience working in a managing payments risk across a global landscape

  2. 3+ years experience initiating and driving projects to completion with minimal guidance

  3. Experience leading large-scale programs or operations in software, supply chain, trust & safety, or other related domains

  4. Experience with managing projects relating to process design, driving efficiencies, identifying gaps and implementing improvements

  5. Experience with analytical problem solving of business operational challenges

  6. Experience with relationship building and collaborating with a diverse, global, cross-functional team

  7. Self-starter, intellectually curious and creative individual operating in ambiguity

Preferred Qualifications:

Preferred Qualifications:

  1. Experience in buyer and merchant risk management operation

  2. Experience working with Banks, other financial institutions or governing bodies in areas related to fraud in Digital Payments and related systems and processes

  3. Experience in scaling payments product to millions of users globally

  4. Knowledge of internet technologies, APIs, protocols, and web-based applications

  5. Intermediate knowledge of data tools such as SQL, Tableau, Looker or other coding languages and data visualization tools

  6. Entrepreneurial mindset and demonstrated experience achieving stretch goals in an innovative and fast-paced environment

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at