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PwC Provider Operations - Epic PMO Lead, Senior Manager in Des Moines, Iowa

Specialty/Competency: Operations

Industry/Sector: Health Services

Time Type: Full time

Travel Requirements: Up to 60%

A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.

  • Deal effectively with ambiguous and unstructured problems and situations.

  • Initiate open and candid coaching conversations at all levels.

  • Move easily between big picture thinking and managing relevant detail.

  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.

  • Contribute technical knowledge in area of specialism.

  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.

  • Navigate the complexities of cross-border and/or diverse teams and engagements.

  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.

  • Uphold the firm's code of ethics and business conduct.

The Technical Lead manages all of the technology workstream activities through all phases of the Epic implementation program. The lead would have deep technical knowledge and experience in system configuration, interfacing, security, integration, and testing with the experience of leading a technical workstreams for multiple Epic implementations.

The PMO Lead is a consulting leader with deep experience in Epic system implementation and optimization methodology. The role would operate within the Epic PMO by leading the development of Epic content, market pursuit and internal training efforts across our Clinical Transformation practice. With strategic practice growth plans, this role would function in an internal capacity initially (4-6 months) with plans to redirect to client delivery focus as applicable.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

7 year(s)

Preferred Qualifications :

Degree Preferred :

Master of Business Administration

Certification(s) Preferred :

EpicCare Inpatient, Clinical Documentation, Orders, Order Transmittal, OpTime, ASAP, and Healthy Planet

Preferred Knowledge/Skills :

Demonstrates intimate abilities and/or a proven record of success as a project manager in the following areas:

  • Providing subject matter expertise and insight into Epic implementation methodology and approach through all program phases;

  • Planning and providing communication to team and external stakeholders;

  • Conducting planning sessions with business owners to identify, develop and progress strategic growth initiatives;

  • Acting as a liaison between practice and project delivery leads; and,

  • Providing day-to-day managerial oversight for the internal Epic PMO team and helps address all needs and requirements for progression of key tasks, deliverables and milestones.

Demonstrates intimate abilities and/or a proven record of success with an understanding of managing client engagements and producing solutions that involve, the following areas:

  • Understanding the latest industry trends and regulatory changes, and their impact to organizations;

  • Having knowledge of assessment of healthcare provider physician practice operating models, including strategy, capabilities, operational performance and governance models and compensation plan design;

  • Understanding quality reporting requirements;

  • Implementing and optimizing various physician alignment models;

  • Benchmarking to compare healthcare provider physician practice performance and costs to leading practice, including operational results, productivity, and quality metrics, and,

  • Understanding Epic implementation and optimization to develop market materials.

Demonstrates intimate abilities and/or a proven record of success as a team leader by:

  • Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;

  • Answering questions and providing direction to less experienced staff;

  • Coaching staff including providing timely meaningful written and verbal feedback;

  • Developing, writing, presenting and facilitating discussions on strategy to all levels of industry audiences, clients and internal staff and management;

  • Understanding of healthcare provider industry operations, terminology, payment systems and environment;

  • Understanding of core provider healthcare systems (including ERP and EHR technologies); and,

  • Possessing experience with common business and data tools (including Microsoft Office Suite, Google Tools, Alteryx, Tableau).

Learn more about how we work:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

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