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Co-op services Credit Union Quality Assurance Analyst I in Des Moines, Iowa

The Opportunity

CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks. As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.

We are seeking a talented Quality Assurance Analyst I to carry out all quality assurance processes; developing test plans and test cases from functional specifications and business requirements, executing test cases, tracking software defects and verifying the software fixes. This includes unit, integration, system, regression and UAT. This role partners closely with business analysts, software development and the stakeholders of the business. It is essential to ensuring on-time and on-budget delivery of new and enhanced business capabilities that meet or exceed expectations.

What You Can Look Forward to

  • Work closely with analysts, developers and engineers to write test plans, estimates and schedules to support project and product releases.

  • Developing Test Plans and test cases from Functional specifications and business requirements.

  • Executing Test Cases that follow best practice standards (both manual & automation) producing documented results that determine the release readiness of products or features.

  • Facilitate Problem solving and troubleshooting of quality issues. Champion effective defect management best practices.

  • Actively supports COOP’s strategic future, culture and leadership practices.

  • Proactively pursues development opportunities and show expected progress on learning plan.

  • Utilize templates, tools, metrics and best practices to verify that products meet business and user requirements.

  • Communicate consistently and effectively with internal business partners to understand appropriate business requirements.

  • Identify risk areas and provide alternate strategies to address concerns.

  • Partners with business and IT to support testing for releases.

  • Execute quality assurance test scripts, plans and checklist for complex projects spanning multiple business units.

  • Setup test labs as necessary working with the business on UAT testing.

  • Ensure there is a full understanding of work effort, timelines and expectations.

  • Assist in the development of defect tracking best practices.

  • Identifies development Opportunities and works with manager to establish learning focus and learning plan.

  • Manages learning plan and reports on progress at quarterly coaching sessions with manager.

  • Embraces our culture of growth, change and continuous learning.

  • Work with manager to identify a focus for learning, including New Testing tools or techniques & Testing Certifications.

  • Research industry best practices.

  • Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.

  • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

What You’ll Need to Succeed

  • Bachelor's degree in Business Administration, Computer Science or related major, or comparable work experience.

  • One to Three years’ experience testing client/server and Web-based applications.

  • One to Three years’ experience developing, implementing and documenting test plans and test scripts.

  • One to Three years’ experience providing time estimates for application testing.

  • One to Three years’ experience with established and proven software development methodologies and procedures.

  • One to Three years’ experience documenting and managing clear and detailed issue reports.

  • One to Three years’ experience communicating with technical staff and business end users.

  • One to Three years’ effective planning, scheduling, coordinating medium to large projects, meeting deadlines and managing multiple projects concurrently.

  • One to Three years’ SQL skills and experience with SQL Database Query Analyzer.

  • One to Three years’ experience in all phases of testing, documenting and communicating results. Specific experience working with current primary technology and software preferred.

  • Ability to perform usability testing according to industry standards. Experience conducting user interviews and meetings preferred.

  • Experience performing user acceptance testing with the user community to verify it meets their needs preferred.

  • Creativity and the foresight to identify potential problems within the application and its interface.

  • Strong written and verbal communication skills.

  • Ability to maintain confidentiality pertaining to non-public business, financial and technological information, plans or data.

  • Possess high motivation and self-direction, sound problem solving skills, decision making and multi- tasking skills.

  • Ability to think analytically to solve problems individually and in a team environment.

  • Ability to work in a fast-paced, ever-changing environment.

  • Ability to listen, understand, and respond to external and internal customers’ needs in a timely manner.

  • Ability to work the time necessary to complete projects or meet deadlines.

  • Self-starter.

  • Motivated team player.

  • Able to deliver a high degree of customer satisfaction at all times.

  • Must show a high degree of character and integrity.

  • Ability to work within guidelines and rigid timeframes.

Why Join CO-OP?

CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce where every employee can live up to their value; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP’s commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.

With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

The Perks

  • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.

  • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.

  • 401K with generous company match.

  • Tuition reimbursement.

Job LocationsUS-IA-Des Moines

Req No.2020-6961

CategoryProfessional

TypeFull-Time

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