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Randstad Quality Assurance Analyst in des moines, Iowa

Quality Assurance Analyst

job details:

  • location:Des Moines, IA (remote)

  • salary:$25 - $28 per hour

  • date posted:Monday, May 3, 2021

  • experience:Experienced

  • job type:Temporary

  • reference:AB_3597314

job description

Quality Assurance Analyst

Great opportunity to work with a Top Financial firm in Des Moines. This role is looking for an individual that is a self-starter and can work remotely. In this role, you will be required to review written communication to provide quality monitoring reviews on complaint file and review 3rd party call logs to ensure accuracy. Extensive QA experience is needed in this role.

Responsibilities

  • Responsible for examining and analyzing programs, processes, claims, documentation and/or files of unusual, complex and/or higher risk transactions to ensure compliance with internal company requirements and/or agency or government regulations.

  • Clearly communicates overall process or transaction quality and provides feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies.

  • Analyzes risks and offsets and develops solutions for problems identified.

  • Acts as mentor to lower level team members and may assist with their development.

  • Provides support for exam management activities and any other initiatives as needed.

Skills

  • Quality Assurance

Education

  • High School

Qualifications

  • Years of experience: 0 years

  • Experience level:Experienced

Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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