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CommonSpirit Health Receptionist in Des Moines, Iowa

Overview

Mercy Home Care has provided home care and wellness services for over 35 years. Their innovative services and specialty programs recognize the needs of each patient and promote the highest quality of life. Their goal is to ensure all services consistently exceed quality measures and the expectations of patients and referring physicians. Mercy Home Care's quality care is provided through a team of registered nurses, social workers, companions, dieticians, aides and physical, occupational and speech therapists.

Responsibilities

Join our amazing team at Mercy Home Care!

At Mercy Home Care & Hospice, we’re dedicated to making a difference in peoples’ lives every day.

Join our team and make a difference with us!

Team Coordinator/Receptionist Responsibilities:

  • Acts as initial service ambassador to referral sources, physicians, patients, families and other external customers providing the highest quality service.

  • Responsible for the prompt, friendly answering and directing of phone calls, as well as for the prompt, friendly greeting of external and internal customers to the office.

  • Works with co-workers and Manager, Clinical Services (MCS) to appropriately schedule associates for cases in assigned area of responsibility. Communicates appropriately regarding changes in schedule or service delivery. Ensures coordination of care between shifts.

  • Works with field associates and MCS to maintain current associate and patient schedules.

Qualifications

  • High School diploma or equivalent.

  • A minimum of two years customer service experience required.

  • Minimum one year of medical office related experience preferred.

  • Two years of payroll related experience preferred.

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Equal Opportunity

CHI Health at Home is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, pleaseclick here. (https://dignityhealth.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=410828&hashed=258308527)

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (1-800-875-2622) and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID2020-119689

Employment TypeFull Time

DepartmentHome Health and Hospice

Hours / Pay Period80

FacilityMercyOne Home Care

ShiftDay

Standard HoursMonday - Friday (8a-5p)

Work Schedule8 Hour

LocationIA-Des Moines

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