ARAG North America Regional Client Manager in Des Moines, Iowa
Are you service-minded and detail oriented? Do you get a thrill from increasing client satisfaction and generating new revenue? Do you have a passion for collaborating with a team? Do you excel at building trust and relationships?
ARAG is hiring a Regional Client Manager! This person will build new relationships and strengthen existing partnerships within a large client portfolio. The ability to develop and execute a strategic plan while prioritizing multiple projects in a fast-paced environment is required.
Build and strengthen relationships with contacts within large client portfolio.
Manage communications between ARAG and client portfolio.
Manage and maintain day-to-day relationships with client contacts and broker/consultant and actively solve problems with client.
Conduct client video, web or teleconferences to review overall performance and clients benefit strategies.
Develop strategic plan to increase revenue within client portfolio.
Create strategy around product up-sell, renewal, and annual review activities that will optimize revenue results.
Partner collaboratively with the internal and external staff to manage the implementation strategy and communication process.
Serves as supporting role for Sr. Client Manager on National Account activities.
Partner with Senior Client Manager to provide day to day administration of client portfolio for 4,000 life groups and up.
Serve as primary contact in the event that the Sr. Client Manager is traveling, on vacation or away from the office.
Work cross-functionally with ARAG managers and other associates to implement client plans.
Manage day-to-day activities for large volume client portfolio and fulfill requests.
Coordinate internal communications regarding clients. Provide support to other internal areas on client requests.
Ensure client data is accurate and maintained effectively within all internal systems.
Ensure all contractual requirements are being met.
Serves as a positive role model by representing the ARAG values.
Other duties as assigned.
- Specific knowledge of client management and relationship building is required. Working knowledge of insurance products and/or employee benefits is preferred.
Strong verbal and written communication skills, including strong presentation and public speaking skills.
Highly organized and detail oriented. Results oriented with the ability to self-motivate.
Ability to work independently in a remote setting as well as in a team-based collaborative environment.
Strong ability in project management and computer skills such as Word, Excel and PowerPoint.
Possess strong customer service skills.
Sales skills including negotiating and influencing results, providing consultative services, problem solving and conflict resolution.
Ability to develop innovative ideas and solutions.
- Four-year college degree in business, marketing or communications from an accredited college or university and/or related work-experience required.
- Minimum 3-5 years of experience in the field of sales and/or client management required. Legal services experience and/or employee benefits experience preferred.
Certifications, Licenses, Associations, etc.
At least 10% travel required throughout the year as deemed necessary and appropriate by client.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
External Company Name: ARAG North America
External Company URL: https://www.araglegal.com/
Street: 500 Grand Avenue