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Immanuel Regional Director of Community Operations - Des Moines Iowa Region in Des Moines, Iowa

Immanuel is seeking a Regional Director of Community Operations in the Des Moines, Iowa region. This position comes with an excellent compensation and benefits package.

The overall purpose of this job is to oversee and provide strategic leadership to multiple Immanuel Communities within a designated regional area. In addition, this may be done while overseeing and operating a community with no more than 3 additional locations or overseeing 5 or more locations while being operating out of the Home Office. The primary responsibilities include assuring operations for Communities in the assigned region operate in a manner consistent with the mission and metrics of Immanuel. Responsible for ensuring quality care and excellent customer service are delivered as measured by levels of occupancy, resident satisfaction, employee satisfaction, and operating margin is consistent with the mission of Immanuel. Oversees the daily operations of their assigned community as well as oversight of Executive Directors and Communities in the assigned region. Supports and lives out Immanuel’s Mission and CHRIST Promises.

Key Areas

Key Responsibilities and Duties of the Job

Operations

  • Responsible for the overall operational and best practice adherence to ensure process continuity in operations for their Community and the Communities in their assigned region.

  • Provides written and verbal information to staff, residents, families and visitors to meet and/or exceed the expectations set by Immanuel.

  • Ensures compliance with all applicable regulatory agencies and licensure requirements.

  • Directs the coordination of services and departments within the assigned Community and region to meet and/or exceed the expectations, standards and best practices.

  • Oversees implementation of tactical plans to ensure departmental efficiency, effectiveness and customer service objectives are achieved.

  • Evaluates feasibility of various operating options to improve efficiency, effectiveness and customer satisfaction. Ensures the fiscal responsibility of each entity.

  • Innovates and keeps the pulse of competition and emerging trends to ensure we are a leader in the senior living field.

  • Ensures all entities are following State and Federal laws and directives of the Immanuel Board of Directors.

  • Ensures adherence of existing and new resident services and community outreach programs.

  • Maintains all necessary documentation, reports and other necessary records or paperwork as required.

Sales & Marketing

  • Directs marketing efforts of designated Community and region to achieve designated occupancy goals including development and implementation of effective sales and marketing strategies to achieve the same.

  • Consults with corporate sales and marketing staff to enhance strategies and obtain organizational perspective and support that includes marketing strategies, seasonal or needs based on marketing events, budgetary issues, development of marketing materials and maximize ability to attract new leads, close sales, and enhance buyer value.

Staff Management & Leadership

  • Ensures adequate staffing and proper hiring and training as well as on-going training, coaching, counseling and discipline in a timely manner to meet or exceed standards for performance expectations.

  • Selects, trains, evaluates and retains the members of the Leadership Team for their assigned Community, as well as the Leadership Teams for the Communities in their assigned region. Participates in the hiring of key staff positions to ensure high levels of ongoing performance and outcomes.

  • Radiates a dynamic leadership presence and uses motivational leadership to develop and grow the leadership team.

  • Builds a strong team that is aligned with Immanuel’s mission and initiatives.

Financial

  • Develops implements and manages annual budget according to Immanuel plan, maximizing resources within the constraints of the budget to meet operating ratios.

Other

  • Represents the organization in their designated region.

  • Performs other duties as assigned or requested.

Education-

  • Bachelor’s Degree in Public or Healthcare Administration, Business Management or related field is required.

  • Equivalent years of experience may be substituted for educational qualifications.

Experience-

  • Ten (10) years of progressive job growth in managing a continuum-of- care including Independent Living, Assisted Living, Memory Support &/or skilled nursing or long term care community is required.

  • Demonstrated experience associated with regulatory and legal requirements required.

  • Experience in progressive operational management in senior living is preferred.

  • Equivalent years of education may be substituted for experience qualifications.

Other Requirements-

  • Must be licensed and/or registered as an Assisted Living Facility Administrator

  • Requires travel amongst the communities in the assigned region.

KSA- Knowledge Skills and Abilities-

  • Knowledge of applicable regulations related to all facet of the continuum of care including Independent Living, Assisted Living, Memory Support, Long-term Care and Skilled Nursing.

  • Knowledge of applicable Medicare and Medicaid programs and capitation models.

  • Knowledge and demonstrated competency in the management of healthcare programs for the elderly.

  • Knowledge of basic business, management and finance principles.

  • Knowledge of staffing processes and procedures.

  • Skilled in critical thinking to solve problems for residents and staff members.

  • Skilled in verbal and written communication to enhance clear understanding.

  • Ability to effectively communicate with all levels of management and staff, and with individuals with diverse backgrounds.

  • Ability to independently manage multiple projects in a fast paced environment.

  • Ability to work as a self-directed, highly organized individual with the ability to meet required deadlines.

  • Ability to effectively lead teams in effective operations and quality care.

  • Demonstrated commitment to excellence in customer service.

Posting Title: Regional Director of Community Operations - Des Moines Iowa Region

Job ID: 2021-5062

External Company URL: www.immanuel.com

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