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UnityPoint Health Release of Information Clerk in Des Moines, Iowa

This position is responsible to review, record and maintain a variety of information pertaining to the patient revenue process. This person is responsible for, but is not limited to, the proper handling of correspondence from payers, patients, vendors and system generated mail. This position will distribute and accurately categorize correspondence within the OnBase System and EPIC to help maintain reimbursement on the patient claims is done in a timely manner.

Clerical Support

  • Open, sort, scan and distribute all USPS documents, electronic files, incoming faxes and emails within our scanning and billing systems to ensure claim submissions and processing are completed in a timely manner.

  • Identification of unique accounts and proper categorization.

  • Handles requests maintaining patient confidentiality.

  • Must work independently and can make decisions relative to individual work activities.

  • Ensures all certified mail receipts are scanned into EPIC via OnBase.

  • Processes requests for additional information for all areas in the CBO and communicating with the Affiliates, HIM Release of Information, (ROI) Departments, and System Service Departments within UPH in a timely manner.

  • Maintain confidentiality of protected health information according to HIPAA regulations, with ability to identify records/information afforded special confidentiality under law.

  • Identifies opportunities for process improvement including, but not limited to, additional training needs.


  • High school graduate or GED equivalent


  • Clerical/Correspondence experience preferred


  • Interpersonal Skills

  • Written and verbal communication

  • Basic Computer Skills

  • Motivation

  • Teamwork

  • Customer/Patient Focus

  • Professionalism

  • Planning and Organizing Skills

  • Managing priorities/deadlines

  • Technical aptitude-ability to learn new systems quickly.

  • Problem solving

  • Microsoft Excel/Word/Outlook

  • OnBase

  • EPIC

Requisition ID: 2021-101214

Street: 6200 Thornton Ave

Name: 9010 Administration

Name: CBO- Pmt Posting

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Non-Exempt

Scheduled Hours/Shift: 8a - 5p

External Company Name: UnityPoint Health

External Company URL: