Salesforce.com, Inc Renewals Manager / Senior Renewals Manager in Des Moines, Iowa
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Customer Success Group
Do you have experience owning and carrying out a large portfolio of renewal contracts in an assigned territory? Are you results driven? If so, this is the right fit for you! We have exciting opportunities for Renewal Managers / Senior Renewals Managers to join our innovative Renewals team at Salesforce!
In this role as Renewals Manager / Senior Renewals Manager, you will be responsible for crafting strategic partnerships with internal partners such as the Sales and Customer Success & Growth (CSG) organizations to secure every renewal. You will also drive team success by minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, and passing on findings/insights back to the business.
Develop and implement win/win negotiation strategies for small, medium, and large account contract renewals that increase contract value, while protecting and improving customer trust
Partner with Account Executives to fully understand and develop a clear renewal strategy for each customer based on data driven decisions
Own, drive, and lead the renewals process in collaboration with the account team to improve account growth opportunities
Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive 'win' strategies
Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewals to timely closures
Accurately maintain and update a rolling 120 day forecast of renewals in your territory and ensure any uncovered risk is clearly communicated in order to develop resolution strategies
Follow and implement the best standard methodologies for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
Embrace new initiatives and programs pro-actively and act as a subject matter professional/mentor to other members of the team
Achieve financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons
5-7+ years proven ability in a Sales, Operations, or Account Management capacity
Bachelor's degree or equivalent experience
Strong process and customer management skills, financial acuity, and adherence to policies
Ability to react and adapt to potential rapid shifts in priorities and organizational policies
Knowledge of salesforce.com product and platform features and capabilities;
Experience negotiating complex multi-year services contracts;
Experience with enterprise CRM or customer service applications, particularly salesforce.com
Ability to run transactions through different stages using technology
Willingness and desire to seek additional tasks or pilot projects that are useful to the department and/or organization
F or Colorado-based roles: Minimum annual salary of $101,300. You may also be entitled to receive bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: http://https://salesforcebenefits.com/us/candidate.html .
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