Wellmark Blue Cross Blue Shield Robotics Process Automation (RPA) Engineer II in Des Moines, Iowa
About the Career:Using the CoE process, the Robotic Process Automation (RPA) Engineer II will be responsible for the day-to-day system administration, support of RPA information technology disciplines and practices to ensure the operations, confidentiality, integrity and availability of information assets in accordance with established standards and procedures. You will manage and troubleshoot multiple robotic solutions in support of Wellmark's systems. In addition, you will provide tactical troubleshooting and resolution of system incidents and problems while collaborating with application delivery, infrastructure and other business partners.
Our Ideal Candidate: You do not shy away from working with ambiguity, and feel effective when you can adapt quickly to changes in process or circumstances. You feel fulfilled knowing your craft, but also working to delegate and provide oversight/coaching to others more junior in their career. You look forward to engaging with stakeholders to consult on their needs, come up with solutions, and work with the team to executing that solution. You have the mindset of an engineer and are engaged in learning the world of RPA.
Why Wellmark Technology?At a time when technology is creating new business models, disrupting industries and creating valuable experiences for consumers, our role as technology team members must elevate an organization through innovative transformation, modernized technology and delivery of new business strategies, including an aim to continuously evolve and enhance the customer experience. At Wellmark, our technology transformation program is called Ascend and is led by our empowered technology leaders and team members. Together, we are leaning into the future, owning the outcome and working together to transform how we work and what innovative solutions we deliver.
Wellmark has been namedone of the in the U.S. by Forbes Magazine, ranking #3 out of the top 500 midsize employers in the nation and 1st among midsize insurance companies!
Minimum Qualifications Required (all must be met to be considered)
Bachelor’s Degree in Computer Science, IT, MIS, Engineering, or related fields or direct and applicable work experience.
5+ years’ experience to include any combination of the following:
Experience in support, installation, configuration and administration of software systems.
Experience across the SDLC, including requirements, design, development, testing, documentation, training, deployment, operations, support and maintenance
Experience and knowledge of the following: IT concepts, strategies and methodologies; including backlog tracking, burndown metrics, and incremental delivery. Reacting quickly and taking steps to efficiently and effectively troubleshoot issues
Strong understanding of UML, BPMN, or technical design documents relevant to process modeling and design
Working knowledge of concepts such as http/https, ports, DNS, active directory etc.
Strong knowledge of layered systems architectures and layered solutions and designs; understanding of shared software concepts
Proven consultation skills; including the ability to understand and apply solution requirements, including drawing out unforeseen implications and making recommendations for design, the ability to define design reasoning, understanding potential impacts of design requirements
Proven collaboration, prioritization, and adaptability skills. Ability to work well with business unit SME’s, Business Analysts, vendors, and end users in cross-functional teams
Must be an adaptable self-starter and work with minimal supervision. Must be able to juggle multiple projects and organize time effectively
Hiring Specifications Preferred
Prior RPA development experience or certifications in RPA software tools (e.g., UiPath, Blue Prism, Automation Anywhere) highly preferred
Experience with scripting languages (python, perl, powershell, bash, vbs, etc.) preferred
Experience with BPM workflow platforms highly preferred
Familiarity, certifications, and/or experience with BI/data analytics techniques and tools highly preferred
a. Responsible for day-today RPA administration and coordination of troubleshooting activities including technical guidance of system implementations and upgrades.b. Monitor automation resource availability, performance and capacity, and advise leadership of overall system health. Provide tactical troubleshooting and resolution of system incidents and problems while collaborating with application delivery, cloud services and business partners.c. Following the change management process, will respond to release and customer inquiries. Become wellversed with common/reoccurring requests or system inquiries, and provide immediate solutions and status updates.d. Coordinate and participate in functional business testing of automation resources. Will assist in issue identification, root cause analysis and resolution, and change control.e. Evaluate changes to determine the risk to current technical environment to determine and recommend the most effective implementation strategy. Ensure the test strategy and test plans adequately cover the requirements support the planning and execution of testing. Monitor system release schedules for internal application to identify changes that would affect automation resources.f. Will assist with research, evaluation, and selection of technology solutions that are compliant with Wellmark's adopted standards allowing integration into the existing environments with minimal impact to users.g. Serve as an automation administrator/developer resource for other RPA staff. Provide training and mentorship of others regarding RPA development and solution implementation. As needed, will engage in development activities to support enhancements and maintenance of application systems or project investments.h. Collaborate with cloud services and information security to ensure that regulatory and security requirements are maintained.i. Create artifacts as defined in the RPA Playbook and Policy document to meet the defined requirements. Maintain documentation and design papers defining implementation, systems administration, system management, testing, problem escalation and maintenance.j. Contributes ideas to improve RPA deployment processes and implementing change requirements as part of a structured change control process. Attain and leverage technical expertise of current and emerging technologies, as well as exhibiting a practical development and design skillset.k. Support disaster recovery and business continuity efforts and plans in the event of a disaster. Ensure minimal impacts to users during implementation and post maintenance activities.l. Other duties as assigned.