Wellmark Blue Cross Blue Shield Sales Learning & Development Consultant in Des Moines, Iowa
Help us lead change and transform the member experience.
The health care industry is changing and Wellmark is working to help change it for the better. We recognize that our clients deserve health care with a focus on quality – not quantity – of care. We also recognize that health care is complex. We’re working to ensure Wellmark’s sales force and external stakeholders are positioned to deliver solutions that help our clients navigate the system and make clear, informed decisions, and we’re ensuring that we take a team-centric approach to providing those solutions to our clients. The work that our Sales Force Development team is doing in collaboration with our business partners will create these changes, all while working to minimize health care costs.
Bring your strengths to Wellmark as Sales Learning & Development Consultant.
As Sales Learning & Development Consultant, you’ll be responsible for the design, facilitation and measurement of training using a variety of delivery methods for internal stakeholders as well as external brokers/agencies. You’ll collaborate with stakeholders and subject matter experts to create measurable objectives for the training and design/implementation of measurement tools, and you’ll design and deliver training that reflects adult learning principles and accelerated learning techniques. You’ll also perform administrative and technical tasks as necessary, including the creation of on-line resources and modules (via LMS and related software), coordinating facilities, developing agendas and coordinating activities for formal training programs.
From change management to coaching to consultative solution identification, design and implementation – the ability to understand and meet the needs of your stakeholders through learning and development efforts is what gets you energized. No matter the level or the size of the audience, your strengths are maximized when you’re able to put your finely tuned consulting and facilitation skills to work. You’ve also demonstrated success managing projects within a dynamic work environment and are viewed as someone effective at adapting to change. Sound like a fit? Consider applying today!
Bachelor’s Degree or direct and applicable work experience.
4+ years of experience with the design and facilitation of training programs. This includes the ability to manage projects, consult and partner with subject matter experts to elicit content, and develop user-friendly instructional materials.
Excellent written/verbal communication skills with the ability to effectively facilitate instructor-led training to diverse audiences. Polished, professional and engaging in delivery with ability to encourage discussion and engagement in participants.
Effective planning, time management, prioritization and organization skills. Flexible and adaptable with changing priorities. Ability to multi-task and manage projects independently.
Strong interpersonal skills with the ability to cultivate relationships. Ability to give and take feedback in a constructive manner, and to foster cooperation and collaboration across teams.
Proficiency with MS Office.
Valid Driver’s License and ability to travel 5-10%.
Health insurance industry experience.
Experience working in sales with understanding of consultative selling and relationship management techniques.
Experience with developing project plans and leading implementations.
Learning Management System (LMS), Adobe Captivate, MS Project, GoToWebinar or related technical experience.
a. Lead learning and development efforts to include process improvement, change management, solution identification, design, implementation and success measurement.b. Consult with and conduct needs analysis with various stakeholders and subject matter experts SMEs to create and/or deliver learning and development solutions to meet the needs of the Sales organization.c. Provide team member development through coaching and mentoring opportunities.d. Design and deliver content to ensure learning objectives and outcomes are met, content is relevant to audience, and educational sessions are delivered timely, effectively and within budget.e. Incorporate adult learning methods and principles as appropriate including online training courses, webinars, conferences calls, and justintime communications.f. Use multiple applications to design and develop learning and development solutions PPT, Word, Excel, Web applications, Wellmark systems, etc.. Ensure the associated materials are updated for content and design changes.g. Communicate with leadership about resources to meet the need of the Sales organization.h. Create and maintain project plans, communication plans, stakeholder and risk analysis and other project management deliverables.i. Coordinate, track and evaluate effectiveness of the learning and development solution design and delivery through classroom interaction, surveys and assessments. Communicate results to leadership and sales organization. Make recommendations for improvement. Continually update and develop learning and development solutions based on feedback.j. Coordinate and/or maintain classroom materials, supplies and internal/external facilities.k. Collaborate with peers, stakeholders and leadership.l. Other duties as assigned.