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Verint Systems, Inc. Senior Director, Product Management in Des Moines, Iowa

At Verint, we believe customer engagement is at the core of global brands. Our mission is to help organizations discover opportunities scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at .

Overview of Job Function

At Verint, we believe customer engagement is the heartbeat of global brands, and our mission is to help organizations discover possibilities barely imagined a few years ago. We help the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. We’re looking for innovators with the passion, creativity, and drive to help us tackle new challenges and deliver real results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team provides a collaborative, collegial environment that openly celebrates differences and affords personal and professional growth opportunities.

As part of our Product Management team, the Director, Product Management is vital to the success of Verint’s Customer Engagement solutions and is responsible for the product direction and growth of the Verint Engagement Data Management.

The Director, Product Management works with customers, partners, regional sales and services teams, engineering, marketing, and other product managers to anticipate future technical and market trends and ensure our products maintain market leadership by meeting customer feature/function and usability needs.

Principal Duties and Essential Responsibilities

  • Build a product roadmap for a data platform including data pipeline infrastructure and data management system integrations to data lake, data warehouse, analytics tools and dashboarding tools.

  • Define Product Strategies by utilizing data driven market analysis that incorporates analyst, competitive, customer and technology considerations.

  • Execute Product and Market Strategies through product plans that include the creation of requirements documents, JAD and customer functional reviews.

  • Act as product owner as part of Agile development process, and help drive engineering, operations, marketing and sales readiness.

  • Identify, build the business case for, and evangelize innovative solution and service offerings in the customer engagement solutions market that are driven by the competitive landscape, market dynamics, industry trends and customers’ articulated needs and pain points.

  • Research and recommend partners or acquisitions to fill current or potential gaps in the portfolio.

  • Partner with product management and other stakeholders to identify and quantify go-to-market risk and effort for new offering candidates.

  • Own the offering, incorporating internal and external feedback to monitor progress and, if needed, work to adjust execution plans accordingly to meet and exceed revenue objectives.

  • Partner with marketing and sales enablement to create sales collateral and training that reinforces offering positioning and messaging.

  • Drive and deliver enablement for sales, presales, partners and services organizations in support of new offering launches.

    Minimum Requirements

  • Bachelor’s Degree in Computer Science or equivalent experience

  • 15 + years experience in Software Product Management including experience in product planning and development, product release and project management

  • Solid and proven track record of driving products from inception of idea to launch resulting in delivering high business value for customers

  • Technical expertise and strong working knowledge of the sales, engineering and support processes

  • Experience managing third party vendor relationships, OEMs and channel sales partners

  • Strong interpersonal, communication and leadership skills

  • Analytical/methodical approach to product development and readiness

  • Strong business acumen

  • Ability to travel up to 25%, including international travel

  • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

    Preferred Requirements

  • Experience in customer data management solutions

  • Experience managing big data technology product roadmaps

  • Experience in a technology organization that specialized in cloud-based solutions

  • Experience working at an enterprise (B2B) software manufacturer or provider

  • Experience in designing open API cloud platforms serving third party integrators including direct customers and third-party vendors

  • Experience within contact center recording industry

  • Self-motivated and highly effective in high-energy, customer-focused, deadline driven environment