Lumen Senior Lead Presales IT Engineer - Work From Home in Des Moines, Iowa
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
This position utilizes understanding of Lumen’s target customer business needs and technical requirements, competitive environment and Lumen’s global product line and practices to provide a comprehensive solution and SoW to the customer. The Sr. Lead Technical Business Development Manager, or Sr. Pre-Sales IT Solutions Engineer is accountable for Lumen professional services solution strategy for scoping solution and level of effort (LoE), pricing and margins, as well as overall revenue growth, bookings, and profitability. Professional services primarily focus on ITS services portfolio including but not limited to, SAP, Cloud and Infrastructure Consulting, Network Consulting, Migration Consulting, Service Management, Custom Implementation and Steady State Operations & Maintenance, Remote Application & Infrastructure Monitoring and Management, Contact Center and Unified Communication Consulting, Application Development, Testing and Management Consulting, Big Data as a Service, and Data Science Consulting practices.
Responsibilities include assisting the sales organization in the identification of potential opportunities for consulting, professional and managed services at new prospects as well as existing customers, proposing, and closing solutions to new business opportunities, creation and refinement of solutions that include multiple services, creation of proposals and RFP responses, Statements of Work, pricing, customer negotiations and transitioning to the delivery teams.
The Main Responsibilities
In collaboration with Sales, identify and capture revenue/cross-sell/upsell opportunities for new and existing customers
Identify, understand and solve complex professional service requirements
Develop services solutions utilizing Lumen capabilities and eco system partners’
Present solutions and approaches effectively to customer and internal executives
Communicate effectively with customers, peers, superiors and subordinates
Write Statement of Works and ROM Proposals. This is very critical part of the job.
Quality and Completeness of Statement of Works and ROM Proposals is very important.
Interface with Sales and account management resources to identify and refine new opportunities
Meet with existing customers and new sales prospects to effectively pitch Lumen professional services capabilities and proposed solutions
Interface with various Lumen teams including, Marketing, Procurement, Service Delivery, Legal, Contracts, Billing, Product Management, Engineering etc. as required
Educate Sales on professional services and solutions portfolio periodically, such as through brown-bag sessions
Pre-sales Support, Customer Experience, System Updates
What We Look For in a Candidate
MUST have great English language communication and written skills to be able to write SOWs/Proposals. Job requires writing Proposals and SOWs on daily basis.
Minimum 15+ years progressive experience, including 3 to 5 years in consulting/business development, technical management and/or operational experience.
MUST have 5+ years of pre-sales solution engineer experience in IT space.
MUST have experience and skills to quickly scan through RFPs, and create and drive solutions and SoWs.
MUST be able to interface with customer remotely to gain necessary requirements and drive solutions.
MUST be able to present solutions to the customers.
Excellent planning, decision making and problem-solving skills.
Ability to work in a high paced environment with changing priorities, and work a consistent stream of incoming opportunities, one after the other, and produce statement of works.
What to Expect Next
Requisition #: 255452
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Min :
Salary Max :
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Min :
Salary Max :
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
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