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Job Information, Inc Senior Manager, Curriculum Design in Des Moines, Iowa

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Job Category

Customer Success Group

Job Details

The Senior Manager, Curriculum Design is a proven, passionate and strategic professional. In partnership with the CSG Enablement team and global Professional Services field teams, they will help create the vision of what success should look. They will lead internal teams to develop a long-term enablement strategy using the existing 2-2-2 model and will leverage potential tools to help measurably increase success. This role requires frequent communications with and on behalf of the Global Professional Services organization to scope new pieces of work, direct projects, manage expectations, escalate risks, and report on performance.


  • Partner with Services Leadership, GPC, Internal Business Partners, and CSG Enablement team to ensure project/program delivery aligns with overall satisfaction and longer-term strategies

  • Build trust and credibility with executive leadership and the Professional Services field teams in order to align learning needs with business challenges and organizational priorities

  • Facilitates meetings at multiple levels, including executive steering committee meetings to working sessions with enablement teams

  • Manages overall program documentation including but not limited to project plans, scope documents, meeting minutes, and issue & risk logs

  • Leads communication strategy, plan & execution

  • Ensures projects are delivered within scope and on time

  • Works closely with Global Practices and Competency (GPC) Lead to identify SMEs to gain insight into learning priorities to influence program strategy

Preferred Qualifications and Skills:

  • Minimum of 10 years SaaS sales leadership experience

  • 2+ years of relevant experience, including corporate learning experience, in a mid-to-large-sized organization.

  • Understands salesforce products and teams to drive optimal cross org alignment

  • Knowledge of industry-leading trends in learning strategies and tools

  • Strong interpersonal skills; adept at resolving complex business issues and moving solutions to the next level.

  • Strong communication skills and training background

  • Exceptional analytical skills; experience overseeing and managing business metrics, productivity, and outcomes.

  • Ability to plan, manage and deliver multiple, concurrent, and complex work streams in a matrixed organization with aggressive timelines.

For Colorado-based roles: Minimum annual salary of $81,000. You may also be entitled to receive a bonus, restricted stock units, and benefits.


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