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American Express Senior Manager, Third Party Management in Des Moines, Iowa

Description

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company’s success.

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we’ll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let’s lead the way together.

Third-party Lifecycle Management (TLM) is responsible for executing the companies third party risk program through the initiation of Risk Assessments and various related activities to ensure American Express is managing third-party vendors from a risk perspective. This Manager will play a key role within the TLM shared services team which resides within American Express Global Supply Management group. The position will report to the Director, Third Party Management Operations. This position will be responsible for leading a team of Compliance Analysts through the day to day operations of initiating and completing risk assessments and supporting the BU’s through ongoing management of the vendors.

The ideal candidate for this role has an extensive background in risk management and/or audit experience. They are dynamic, with the ability to manage a fluctuating workload with competing deadlines. The candidate is highly inquisitive with a healthy dose of cautiousness. S/he has a broad-based perspective and thrives on building a network of internal and external alliances. S/he has highly developed communication skills, excellent time management and an acute attention to detail.

Responsibilities:

  • Lead a team of Compliance Analysts and provide direction related to the TLM Lifecycle

  • Partner with the BU to complete risk assessments and ensure adherence to program requirements

  • Maintain and review data related to the vendor portfolios for multiple business units

  • Partner with TLM Tech Team to ensure system updates are captured and drive resolution for obstacles faced by the team

  • Partner with the GSM Category Managers to ensure proper understanding for end to end assessment execution

  • Assist with analysis and reporting related to TLM lifecycle, leverage reporting to drive operational efficiencies

  • Understand TLM and implement strategies for ongoing success of the program including but not limited to driving results against departments Big Bets

Qualification:

  • 5 years of experience in the financial services industry focus on Operations; including leading people and working with complex and dynamic functions and solutions, strong thought leadership is required

  • Prior experience in establishing and leading a risk management team or Center of Excellence function preferred

  • Customer service focused and results-oriented leader, proven ability to transform and improve processes such as through project management initiatives

  • Possess ability to lead through a highly matrixed organization

  • Requires ability to influence without direct authority and possess proven collaboration skills

  • Investigative mindset, research-oriented individual with a large appetite for knowledge and learning

  • Prior experience delivering risk assessments; including audit background, compliance, Third Party Risk/Oversight, or other risk control functions

  • Excellent written and verbal communication skills, able to effectively communicate at all levels within the organization is required.

Qualifications

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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Job: Compliance

Primary Location: United States

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 22026732

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