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Wells Fargo Senior Operations Processor in DES MOINES, Iowa

About this role:

Wells Fargo is looking to hire a Senior Operations Processor with the National Title Review Team (NTRT) as a part of Home Lending Title and Closing Operations. If you thrive on delivering an exceptional customer experience, developing strong relationships with internal partners and customers and working with strong organizational skills, we want to talk to you!.

In this role you will:

  • Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance while managing risk.

  • Use technical expertise in the designated area and resolve escalated issues.

  • Provide feedback and present ideas for improving or implementing processes and customer support while managing risk.

  • Perform complex operational and customer support initiatives within Operations functional area to ensure a positive customer experience while being compliant.

  • Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures.

  • Apply technical knowledge and expertise to perform work and action requests.

  • Provide subject matter expertise and interpretation of procedures to staff.

  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

  • Interact with internal customers and Settlement agents to provide a compliant closing experience for our customers.

  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

  • Ability to work in a high pace environment while ensuring high customer service and quality.

Required Qualifications:

  • 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

  • Ability to provide leadership by coaching, training, and mentoring.

  • 2 plus years of CORE experience or exposure too

  • 2 plus years of Knowledge and understanding of mortgage origination process.

  • Ability to develop partnerships and collaborate with other business and functional areas.

  • Ability To Mitigate Risk

Job Expectations:

  • This job offers a hybrid work schedule.

  • Visa sponsorship is not available for this position.

  • Required locations listed below.

  • Relocation assistance is not available for this position.

Posting Location:

  • 801 Walnut St DES MOINES, IA 50309


Posting End Date:

21 May 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.


Req Number: R-368773

Updated: Wed May 15 00:00:00 UTC 2024

Location: DES MOINES,Iowa