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TTEC Senior Principal, Product Management - Remote in Des Moines, Iowa

A pioneer in customer experience, engagement, and growth solutions, TTEC designs, implements, and delivers transformative customer experiences for many of the world’s most iconic and disruptive brands. With more than 35 years of experience, TTEC orchestrates millions of customer interactions every day all around the world. Our 60,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer focused values that guide relationships with clients, their customers and each other. TTEC’s Digital business segment provides customer experience (CX) technology services and platforms to support its clients’ customer interaction delivery infrastructure. The segment designs, builds and operates the omnichannel ecosystem in a cloud, on-premise, or hybrid environment, and fully integrates, orchestrates, manages and administers highly scalable, feature rich CX technology applications. The business developed over time through organic growth and acquisitions, and it continues to be acquisitive by augmenting important capabilities from industry-leading customer experience technology and consulting offerings.

The Position (Senior Principal – Product Management)

In this role, you will work cross-functionally to guide data and analytics products from conception to launch by connecting the technical and business worlds. You break down complex problems into steps that drive product development. DataIQ is a fully cloud-based data analytics platform leveraging Google’s Looker and Big Query technologies. It is scalable, flexible and reliable, giving teams end-to-end self-service capabilities to consume data and insights. DataIQ will be foundational in moving TTEC from descriptive to prescriptive analytics and enabling our teams with game changing features, such as artificial intelligence (AI) and machine learning (ML). It delivers:

  • One hub for all TTEC data – system integrations, multi-domain analytics and automation.

  • Enterprise-level data analytics, data science and ML solutions.

  • Advanced analytics using unstructured data.

  • Extreme agility for data ingestion and transformation.

  • Trusted, quality-driven data solutions that reduce collection, manipulation and

  • cleansing.

As a Senior Principal, Product Management, you’ll be revolutionizing the way people get the insights and build the future DataIQ product.

What you will do

As a Senior Principal Product Management for DataIQ, you will help deliver new capabilities and products. You will be a hands-on leader who thrives in defining and building solutions. The role requires strong product management competencies with thought leadership abilities to innovate, and deliver highly scalable, reliable, and sustainable solutions across the enterprise.

  • Defines a vision and roadmap and delivers business capabilities through data and technology enablement

  • Results-oriented with a demonstrated sense of urgency to drive multiple projects to successful completion

  • Critical thinker who can anticipate roadblocks and proactively address issues before they impact business results.

  • Measurement-focused; clear understanding and articulation of business value through qualitative and quantitative product metrics

  • Ensures clear communication of project scopes, timing, prioritization, budgets, resource needs, and progress on an ongoing basis

Qualifications

  • 8 years of experience in product management - strategy, management consulting or similar role also applicable ▪ Knowledge and understanding of business intelligence, data analytics, data visualization, or data products.

  • Experience with product management functions including writing requirements and user stories, creating mockups and wireframes, market research, competitive analysis, product planning/reporting, and working with Engineering and Design teams

  • Experience getting products to be adopted by customers.

  • Excellent organization, prioritization, and written/verbal communication skills.

  • Excellent partnership, innovative thinking, and ambiguous problem solving skills.

Preferred qualifications:

  • Experience with reporting and analytics tools (e.g., Looker, Power BI, etc.).

  • Experience in defining and developing products to meet business requirements.

  • Experience leveraging storytelling techniques using data

Location

TTEC has offices in Austin, TX; Boston, MA; Englewood, CO; and Minneapolis, MN. Our preference is for our Senior Principal to be based in the greater Denver, Colorado metropolitan area or in other areas where TTEC has offices. We recognize, however, that the ideal candidate may be based anywhere, and we are open to a remote work format for the right candidate.

COMPENSATION & BENEFITS

The anticipated starting salary range for individuals expressing interest in this position is $92000-$150000 annually. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

  • Medical, dental, and vision

  • Tax-advantaged health care accounts

  • Financial and income protection benefits

  • Paid time off (PTO) and wellness time off

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.

#LI-Remote

Job: Information Technology

Title: Senior Principal, Product Management - Remote

Location: CO-Englewood

Requisition ID: 039PJ

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