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Frontdoor Senior Purchasing Coordinator - 100% Remote/ Work From Home in Des Moines, Iowa

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.

Responsibilities

  • Uses knowledge of parts and equipment within a trade area to source parts and supply requests (including HVAC parts, pools, and appliances) from contractors at the best possible price and terms.

  • Researches model numbers of equipment to determine appropriate parts needed for ordering.

  • Utilizes web searches to locate parts available from suppliers.

  • Researches and orders requested parts from the most cost-effective suppliers with availability of parts.

  • Works directly with contractors to resolve discrepancies in orders. Determines correct parts/equipment needed or arranges for substitutions.

  • Enters purchase orders and documents purchases on customer claim.

  • Answers inbound and places outbound calls; provides necessary follow-up.

  • Cancels orders as needed and process returns.

  • Follows up on back-ordered parts.

  • Prepares monthly inventory reports.

  • Processes interoffice payables.

Qualifications

  • High school diploma or general education degree (GED) required

  • 3+ years customer service and/or training, or equivalent combination of education and experience required

  • Knowledge of systems and appliances

  • Computer skills (Microsoft Word, Excel, Outlook and Web)

  • Knowledge of business unit policies and procedures is a plus

  • Ability to provide customer service and conflict resolution effectively

  • Strong attention to detail skills

  • Organizational and critical thinking skills

  • Self-starter and ability to adapt to a fast-paced environment

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Job Locations US-IA-Des Moines | US-TN-Nashville | US-MS-Jackson

ID 2021-2506

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp

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