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Oracle Senior Support Services Owner in Des Moines, Iowa

Job Description

To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers’ use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.

Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures. Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.

Job duties are varied and complex utilizing independent judgment. May have project lead role.

If you are a Colorado resident, Please Contact us or Email us at oracle-salary-inquiries_us@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 92778BR in the subject line of the email.

Responsibilities

The Senior Support Services Owner (SSO) is responsible for managing remote and onsite client relationships with broad scope to deliver on engagement milestones and scope of services, support all implemented Oracle Cerner solutions and services to clients, and ensure the support methodology is adhered to. This role is also responsible for ensuring world-class service is provided by coordinating departmental or cross-functional teams to deliver timely, high-quality projects. The SSO works on significant or unique issues where analysis of situations and independent judgment are required to obtain results. The Senior SSO is responsible for the following: executive relationship management, status reviews, managing action items, risks/issues, and all deliverables; managing cross-organizational interactions as needed including managing escalations across Oracle Cerner teams; facilitating meetings, generating agendas/minutes, and developing detailed plans/schedules; and managing and driving results through support.

Basic Qualifications

  • At least 8 years total combined related work experience and completed higher education, including:

  • At least 2 years of healthcare information technology (HCIT) consulting, support, project/program management, client relationship management, and/or other client-facing or HCIT solution work experience

  • At least 6 years of additional work experience directly related to the duties of the job and/or completed higher education

Preferred Qualifications

  • Bachelor's degree or equivalent relevant work experience

  • Experience working with Federal government departments is preferred

  • Experience with health care IT, account management, or client operations is preferred

Expectations

  • Perform other responsibilities as assigned

  • Willing to participate in on-call rotation as needed

  • Willing to travel up to 60% to 100% as needed

  • Willing to work additional or irregular hours as needed and allowed by local regulations

  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within the scope of the position

About Us

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. .

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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