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Lumen Senior Talent Development Consultant, Remote in Des Moines, Iowa

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lumen is currently looking for a Senior Talent Development Consultant (Sales Trainer) to join the team. They will be supporting the training needs of the Customer Success Organization at Lumen. Customer Success is about enhancing the way our business operates to help our customers fully optimize and gain continuous business value from Lumen solutions. Our Customer Success Professionals help enable a customer-centric, relationship-focused way of doing business that emphasizes building a strong partnership with Lumen customers to enable their success.

Primary Responsibilities

  • Coaching and development of sales professionals to improve knowledge and skills

  • Participate on cross functional teams to improve programs, processes, etc

  • Peer training and support

  • Identify training and support activities and deliver programs to fulfill the needs

  • Facilitate training on a select number of topics to multiple levels of the organization

The Main Responsibilities

  • Conducts a variety of training programs supporting processes, products, systems, and/or methodologies.

  • Maintains records of training activities and employee progress.

  • Demonstrates expertise in delivery of facilitation and training activities.

  • Researches, analyzes, and recommends appropriate training programs.

  • Coordinates with BU's to identify program requirements.

  • Develops relationship with assigned internal customers to establish ongoing consideration of training effectiveness and efficiency.

  • Identifies, selects, or adapts training courses, tools and/or training aids to intended audience.

  • May perform on the job training and support activities for employees.

  • Demonstrates experience in training facilitation, presentation, coaching, influencing, and communication at multiple levels of the organization.

  • Evaluates effectiveness of training programs by reviewing team resources; including Level 1 feedback, facilitation observations; etc .

  • May provide guidance to lower level employees.

What We Look For in a Candidate

  • Bachelor's degree preferred or 3+ equivalent education and relevant experience.

  • Certifications in various sales training programs a plus, particularly Miller Heiman and Corporate Visions

  • Experience with SalesForce

  • Strong platform skills are required, with familiarity in experiential learning courseware

  • Strong verbal and written communication skills.

  • Excellent customer service skills.

  • Problem solving and analytical skills.

  • Microsoft Word and PowerPoint experience.

  • Willingness to travel at least 25%

  • Knowledge of the applicable channel's business processes, product set, pricing, ordering and billing systems with basic skills.

  • Demonstrated skills in effectively conducting training in the following forums: one-on-one, classroom or virtual learning utilizing web conferencing tools, Adobe Connect, and other tools.

  • General understanding of how to use effective coaching techniques.

  • Foundational knowledge of how to analyze sales data and develop action plans based on results.

  • Good time management skills and ability to prioritize appropriately.

  • Previous sales experience is preferred

What to Expect Next

Requisition #: 267876

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.