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ABM INDUSTRIES INC SERVICE COORDINATOR in DES MOINES, Iowa

ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM's comprehensive capabilities include electrical and lighting, energy solutions, facilities engineering, HVAC and mechanical, janitorial, landscape and turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes - from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.Job TitleSERVICE COORDINATOREducationHigh School or GEDCareer LevelExperienced (Non-Manager)CategoryAdministration, Customer Service, Operations, Project ManagementJob Type/ FLSA StatusSalaried Non-exemptTravel Required0 - 10%Shift TypeN/AJob DescriptionThe eMobility Service Coordinator, reporting to the Service Manager, is responsible for dispatching of Technician Services to customer locations. This position will also grow to include additional business functions such as: perform moderately complex accounting activities associated with maintaining a complete and accurate service tracking system. Works under general supervision following clearly defined procedures and policies.Support the performance of eMobility service, including planned and unplanned maintenance/service calls from customers.Support successful operations consistent with ABM policies, programs, procedures, systems and guidelines.Coordinate with ABM Technician resources, Channel Partners and prepare maintenance schedules.Prioritize calls based on severity and availability of appropriate service tech.Utilizes appropriate resources in support of both technical and operational needs.Qualify every request for service to establish maximum response time requirements.Create and manage work orders in CMMS system. Monitor and update Smartsheet system for service schedules and completion.Determine and dispatch appropriate technicians to ensure quick and efficient resolution of problems while building and maintaining customer confidence and satisfaction.Communicate schedule with customer and keep customer informed of actions taken.Inform Service Manager of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations.Create new service jobs as required in ABM JDE system.Audit service reports weekly in accordance with established procedures.Assist Service Managers in securing documentation for inclusion in reporting and invoicing to contract customer.Responsible for distributing Customer Assurance Review and Evaluation (CARE) information to Service Manager.Be able to work and thrive in a TEAM environment.Perform other duties as assigned as Job duties may be modified at any time.There is no provision for sponsorship for work authorization for this position. You must have valid authorization to work in the United States. If your current authorization will require sponsorship on the part of this company, you will not be considered for employment opportunitiesMinimum RequirementsEXPERIENCE AND/OR EDUCATION (Include necessary licenses and specialized training.)* High School Diploma or equivalent and prior experience in Call Center environment, preferred.* Exceptional Customer Service skills.* Experience working with CMMS Systems a plus.* Strong Organizational skills and attention to detail.* Excellent Verbal and Written Communication skills.* Proven ability to Multi-Task.* Proven ability to work effectively in a team environment.* Microsoft Office (Word, Excel, Outlook, PowerPoint, OneNote, Teams and Smartsheet) intermediate user, required.* Strong Computer skills.* Ability to work Remotely or in office environment.The Company may require that the successful candidate hired for this position be fully vaccinated for COVID-

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