Vontier Sr. Program Manager in Des Moines, Iowa
Gasboy, a key business segment of the Gilbarco Veeder-Root Product Portfolio, continues to experience extensive growth in the commercial and industrial fueling industry nearing its third century as it continues to push the boundaries of innovation as a leading supplier of fuel management systems and fleet dispenser solutions. This role will play a critical lead part in our Defense Logistics Agency partnership, additional key customers and cloud hosted fuel management system. This position reports to the Director, Commercial and Industrial Marketing for Gasboy.
You will provide direct and indirect management leadership to a cross-functional team of developers, product managers, and support roles. You will be a liaison to ensure the development and execution of our customer's solutions.
Act as Gasboy Technical Security Lead on Defense Logistics Agency (DLA) project, Energy Knowledge Operating System (EKOS) and bid specs.
Act as liaison between DLA and Orpak development on new software requirements to meet additional security and feature requests.
Manage and optimize the activities of the field service engineering team in supporting DLA and authorized service contractors with the DLA product adoption, project rollouts, training opportunities, data collection, testing and onsite service and troubleshooting.
Update and develop effective training resources and troubleshooting guides with the product support specialist team for DLA specific product functionality.
Take ownership of escalated DLA issues and delegate appropriate resources to drive to resolution.
Ensure team members and authorized serviced technicians are properly trained according to department compliance, work, and DLA security requirements.
Lead regular scheduled review meetings with key service partners to discuss performance against metrics.
Collaborate with key internal and external stakeholders to understand operational impact drivers of issues to ensure contact center consistency, process alignment, and innovation to make recommendations for process/performance improvements.
Act as the liaison between DLA and service contractors to drive the appropriate behaviors or improvements to quality assurance, training, and knowledge management
Manage Gasboy customer product and cloud hosted software deployments
Define customer requirements, development, deployment, and customer issue resolution.
Define clear product and software solutions specifications and drive gap analysis / estimating of work content.
Actively manage the project plans and related project status reports.
Assist our customer base to make the transition to Europay, MasterCard, and Visa (EMV) and decrease time to implementation of our cloud hosted recurring revenue stream.
Provide technical oversite in helping define the hardware and software product roadmaps.
Bachelor’s Degree with 10+ years of Project/Program Management experience or equivalent work experience.
Ability to obtain a Comptia (CASP+) certification.
Ability to obtain a government level II clearance.
IT background is preferred, but not required.
Excellent in Microsoft Office applications including PowerPoint, SharePoint, Word, Project, and Excel and other software platforms.
Demonstrated experience communicating cross functionally across various levels of a complex matrix organization to ensure collaboration, efficiency, and service excellence.
Ability to multitask and perform under pressure and meet deadlines.
Strong analytical and critical thinking skills to make key business decisions and recommendations to leadership.
Ability to grasp technical product quickly.
Experience with field service and general understanding of troubleshooting.
Manage multiple people and priorities at a given time.
Be a strategic thinker and influencer in relation to service delivery on tactical initiatives.
Quickly assess situational needs and overcome barriers to deliver results.
Ability to create lasting partnerships with distributors, customers, and internal stakeholders.
Gasboy is part of the Gilbarco and Vontier family and acts as the global leader for turnkey solutions for commercial fleet operators. Why? Because Gasboy has the proven expertise that our customers around the world have come to depend on. We are a true partner committed to delivering technology that performs well in the real world. Technology that truly understands what our customers want and need.
The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com .
Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.
Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options
"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
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