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The Hartford Strategic Relationship Manager, TPA Services in Des Moines, Iowa

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.

The strategic relationship manager responsible for growing/maintaining relationships with Third Party Administrators (TPAs), business partners and customers to support of The Hartford’s unbundled business strategy. The relationship manager understands the needs of the customer and the abilities of our TPA partners to continually drive quality claim management processes. This position is responsible for all relationship management activities with assigned TPAs as well as managing assigned projects to conclusion.

Responsibilities:

  • Manage the day- to-day relationship activities with TPA partners which includes, but not limited to, issue resolution, complaints, compliance inquiries, TPA audit escalations, financial reconciliation support and conducting scheduled status meetings with all TPAs. Assist in oversight of all TPA agreements and associated updating of TPA service instructions.

  • Measure, assess, and drive continuous improvement with TPAs throughout the course of the year. These activities will include performing TPA due diligence/business assessments, TPA benchmarking & trend analysis of key performance indicators and hosting formal TPA stewardship meetings.

  • Participate/lead multiple projects to improve processes related to managing unbundled business. Current projects include developing TPA business resiliency plans associated with ransomware events.

  • Participate in the selling of TPA Services which includes sales presentations, customer stewardship meetings, industry events, internal business customer presentations. Analyze quarterly TPA metrics to provide consultative expertise to support these activities.

  • Conduct TPA due diligence business assessments on an annual basis for current TPAs while managing assessment process for prospect TPAs. Inclusive of managing Business Resiliency and Information Security documentation requirements.

    Qualifications:

  • Strong understanding of TPA claim management business

  • Minimum of 10 years of claims industry experience with a strong focus on customer service. Account management experience is preferred

  • Strong financial acumen: ability to understand and act upon actuarial analysis

  • Effective at maintaining relationships with TPA’s, agents/brokers and internal businesses

  • Demonstrated success in negotiation, forming alliances, analytical and problem-solving skills

  • Experience in service proposal and contract negotiation.

  • Able to perform effectively in a team environment while being a self-starter with limited direction. Familiarity with international claims management and associated syndicates is a plus.

  • Excellent communication skills: oral, written collaboration and negotiation

  • Excellent presentation skills.

  • Strong computer knowledge of Microsoft and Teams applications

  • Familiarity with claim Industry Risk Information Systems.

  • 30% travel is anticipated

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$92,000 - $138,000

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us (https://www.thehartford.com/about-us) | Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories) | Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) | Benefits (https://www.thehartford.com/careers/benefits)

Account Manager, TPA Services - CG07VE


Skills:

Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.

About Us (https://www.thehartford.com/about-us)

Culture & Employee Insights

Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity)

Benefits

Legal Notice (https://www.thehartford.com/legal-notice) Accessibility StatementProducer Compensation (https://www.thehartford.com/producer-compensation) EEO

California Privacy (https://www.thehartford.com/ccpa-policy)

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