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Randstad Talent Experience Coordinator in Des Moines, Iowa

The Talent Experience Specialist (Coordinator) - Onboarding is responsible for guiding pre-identified qualified candidates through the Randstad Sourceright Payroll Solutions onboarding process. This person will be responsible for effectively managing the talent onboarding experience, guiding them through a successful orientation including welcome correspondence, legal forms, TAPA, compliance, I9 documents and 'ready to start' conversations.

Additional responsibilities will include:

  • Onboarding communications - written, calls and text (utilizing standardized templates where applicable)

  • Ordering and managing required screenings

  • Managing VMS activity where applicable

  • Tracker Management - documenting in real time

  • Managing eVerify and I9 compliance process with 100% accuracy

  • Proactively communicating with the talent and clients/internal partners during the onboarding process

  • Partner with appropriate parties to troubleshoot, escalate, and resolve issues while meeting SLA's

  • Reviewing onboarding requests to ensure roles/job descriptions meet RSR guidelines for risk, geographic location, minimum wage and scope

  • Placing newly hired candidates on order and assignment, ensuring 100% accuracy in all O&A details

Education

  • High school diploma or equivalent required / Associates or Bachelor's degree preferred

Work Experience

  • Minimum one year experience in payroll operations/HR/staffing/customer service required

  • Familiarity with vendor management systems (VMS) and payroll tools/solutions is a plus

Knowledge, Skills, and Abilities

  • Strong customer focus and customer service skills

  • Collaborative one team approach is a must

  • Basic Payroll knowledge to include federal, state, county, city regulations pertaining to overtime, sick accruals/pay, civic obligations, paid time off, and taxes

  • Proficient with Microsoft Office tools including Word, Excel, PowerPoint

  • Proficient with the Google environment including Gmail, Docs, Sheets and Slides

  • Excellent organizational, time management skills, verbal, and written communication skills

  • Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization

  • Possess strong problem solving skills

  • Detail oriented with a concern for continuous improvement

  • Ability to multi-task, prioritize and manage time effectively

Supervisory Responsibility

Provides guidance, leadership, or training to other employees (no direct supervision)

No supervisory responsibility

Directly responsible for supervising non-exempt, clerical, or office administrative personnel

Directly responsible for supervising exempt, professional, or technical employees

Directly responsible for supervising supervisory/managerial employees

Organizational Structure:

  • Job Title this position reports: Team Lead (Sr)

  • Job Titles directly reporting to this position: N/A

  • Job Titles indirectly reporting to this position (e.g. Titles reporting to position's subordinates): N/A
    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.

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