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Salesforce.com, Inc Technical Field Service Enablement Manager in Des Moines, Iowa

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Alliances & Channels

Job Details

We are looking for a highly motivated teammate to join the Customer Success Technical Ecosystem Enablement team. This individual will develop, launch, and support programs that drive partner enablement and customer success for our Field Service-focused implementation partners!

Expectations and tasks

This Field Service-focused position is a meaningful role that requires a balance of strategy with a strong roll-up your sleeves and gets it done mentality. You will focus on the following:

  • Growing Partner capabilities and capacity

  • Providing Partners with the tools to deliver Customer Success

  • Advising Partners on practice growth areas

  • Addressing implementation gaps in the ecosystem

Success requires leadership responsibility for developing and executing a strategy and plan with Partners, Regional Alliance teams, Product Management, Customer Success groups, and other key partners. Your dedication will help develop and drive the execution of enablement, training assets, and practice development programs. Additionally, you will be responsible for evangelizing the value proposition of Salesforce’s within the partner organization and facilitating the Partner’s value within Salesforce.

Responsibilities

  • Work with the Salesforce Global Alliances team members to identify repeatable training offerings and solutions for Partners.

  • Work with the Salesforce Global Alliances team members to help execute partner-focused enablement plans in targeted regions to drive credential growth and deliver customer success.

  • Build, maintain and analyze reports that effectively communicate to Executive Leadership the impact of identified programs and investment areas.

  • Serve as a point of contact for targeted Field Service Partners engaged with Salesforce.

  • Support planning, development, and maintenance of New Product Introduction (NPI) and Critical Product Update (CPU) learning content for Salesforce’s Partner learning platform - Partner Learning Camp, working closely with internal content writers and subject matter experts.

  • Participate in creating and maintaining ecosystem credentials for new or existing product capabilities while working with many internal and external subject matter experts.

  • This is not intended to be an exhaustive list of duties or responsibilities; other duties may be assigned as needed.

Qualifications and Skills

  • Broad-based business and technology expertise with at least five years of experience in a customer or an implementation delivery role working with Field Service.

  • Demonstrated analytical, organizational, and project management skills, using relevant information to make timely decisions that affect cross-functional teams and substantially impact investments and program effectiveness.

  • Technical product expertise to help create and deliver training to the global strategic Partners.

  • Ability to build and maintain positive working relationships while delivering results in a highly complex, matrixed global organization.

  • Strong tolerance for ambiguity; able to focus and execute in a changing environment; ability to make things happen.

  • Strong drive and character qualities that match with company core values and inspire others to follow and act.

  • Willingness to travel and experience working with global markets and country-specific business protocols and customs.

  • Proven ability to build and help execute strategic programs in a cross-functional environment.

  • Proven enterprise software market experience and PaaS, SaaS, and or Cloud technology companies.

  • Executive presence to function as subject matter expert and to deliver training to the global strategic Partners.

  • Minimum two years of implementation experience with Salesforce Field Service or related service products.

  • Experience working with implementation consulting organizations in multiple geographies and verticals.

  • Degree or equivalent relevant experience required.

*LI-Y

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

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