Co-op services Credit Union Training & Development Consultant in Des Moines, Iowa

The Opportunity

CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks. As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.

We are seeking a talentedTraining and Development Consultant to be responsible for designing and delivering process and procedural based curriculum according to adult learning principles and training models.

What You Can Look Forward to

  • Analyze, design, develop, implement, and evaluate blended learning that is aligned with adult learning principles for new and existing clients (both internal and external).

  • Participate in the implementation of new or changing products and services in the payment and training industry.

  • Manage training relationships while demonstrating CO-OP's brand and values.

  • Able to adapt independently to emotionally charged situations while maintaining positive relationships.

  • Onsite, client training and troubleshooting (20-30% travel is required).

  • Display high vigilance of data security.

What You’ll Need to Succeed

  • 1 – 3 years adult learning experience.

  • Bachelor's Degree in education, adult learning, or related field; or equivalent related work experience.

  • Applied adult learning principles and the ADDIE training model.

  • Deep knowledge of adult learning, and training program design and development.

  • Demonstrated presentation and facilitation skills.

  • Experience with Learning Management Systems.

  • Demonstrate Emotional Intelligence to build interpersonal relationships.

  • Payment processing, First Data, FIS, Mastercard, Visa (preferred).

Why Join CO-OP?

Get ready to be part of the exciting, ever-evolving and growing credit union movement! As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.

With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

The Perks

  • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.

  • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.

  • 401K with generous company match.

  • Tuition reimbursement.

Req No.2018-2891