Meta Trust & Safety Project Manager, WhatsApp in Des Moines, Iowa
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp helps people connect and share no matter where they are in the world.
The Trust & Safety team at WhatsApp is dedicated to ensure that those users have a safe, secure and high-quality experience. We are responsible for educating and protecting our users from unwanted/unsolicited messages, media, and phishing attempts. We partner with safety engineers to identify patterns and behaviors using internal tools to mitigate attacks and other violations.
We’re looking for a Business Integrity Program Manager to help our Business Integrity team operate more efficiently and proactively develop innovative ways to protect our end users. In this role you will address large-scale business integrity issues and partner with Product, Engineering, Data Science and Legal teams to create scalable solutions.
Trust & Safety Project Manager, WhatsApp Responsibilities:
Manage day-to-day Business Integrity Operations through vendor engagement and process improvement, to improve quality and efficiency outputs
Partner with cross-functional teams such as Product, Engineering, Marketing, Legal to lead or contribute to large scale strategic projects as well as solve ongoing operational problems at scale
Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your positions
Gather, analyze and utilize relevant data to develop solutions that improve the overall user experience and safety
Effectively plan and manage complex projects from the initial ideation phase through final execution to further our mission
Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary
Be a Trust and Safety subject matter expert, and maintain expertise by regularly performing operational core work, handling escalations and quality audits
Develop a deep end-to-end understanding of Trust and Safety and how it affects our community
Gather, analyze and utilize relevant data to drive efficient analytics and reporting
3+ years of work experience in role involving strategic/analytical initiatives (operations, project management, consulting experience, data analysis or technical systems)
Experience with program management using strategic, analytic and creative evaluation with a focus on end goal upstream problems solving
Experience with assessing, analyzing and resolving complicated issues, and distill that complexity into simple and concise communication
Experience building connections with cross-functional partners and team members through effective communication and collaboration, while delivering results in a goal-oriented environment
Experience working in a global cross-functional environment across multiple time zones with competing deadlines
Self-starter, intellectually curious and creative individual with experience operating in ambiguity
Avid WhatsApp user
5+ years experience managing projects or process improvements
Experience working within a formal methodology (Six Sigma, Agile, etc.)
Intermediate knowledge of data tools such as SQL, Tableau, Looker or other coding languages and data visualization tools
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at firstname.lastname@example.org.
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