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Meta Trust & Safety Project Manager, WhatsApp in Des Moines, Iowa

Summary:

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp helps people connect and share no matter where they are in the world.

The Trust & Safety team at WhatsApp is dedicated to ensure that those users have a safe, secure and high-quality experience. We are responsible for educating and protecting our users from unwanted/unsolicited messages, media, and phishing attempts. We partner with safety engineers to identify patterns and behaviors using internal tools to mitigate attacks and other violations.

We’re looking for a Business Integrity Program Manager to help our Business Integrity team operate more efficiently and proactively develop innovative ways to protect our end users. In this role you will address large-scale business integrity issues and partner with Product, Engineering, Data Science and Legal teams to create scalable solutions.

Required Skills:

Trust & Safety Project Manager, WhatsApp Responsibilities:

  1. Manage day-to-day Business Integrity Operations through vendor engagement and process improvement, to improve quality and efficiency outputs

  2. Partner with cross-functional teams such as Product, Engineering, Marketing, Legal to lead or contribute to large scale strategic projects as well as solve ongoing operational problems at scale

  3. Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your positions

  4. Gather, analyze and utilize relevant data to develop solutions that improve the overall user experience and safety

  5. Effectively plan and manage complex projects from the initial ideation phase through final execution to further our mission

  6. Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary

  7. Be a Trust and Safety subject matter expert, and maintain expertise by regularly performing operational core work, handling escalations and quality audits

  8. Develop a deep end-to-end understanding of Trust and Safety and how it affects our community

  9. Gather, analyze and utilize relevant data to drive efficient analytics and reporting

Minimum Qualifications:

Minimum Qualifications:

  1. 3+ years of work experience in role involving strategic/analytical initiatives (operations, project management, consulting experience, data analysis or technical systems)

  2. Experience with program management using strategic, analytic and creative evaluation with a focus on end goal upstream problems solving

  3. Experience with assessing, analyzing and resolving complicated issues, and distill that complexity into simple and concise communication

  4. Experience building connections with cross-functional partners and team members through effective communication and collaboration, while delivering results in a goal-oriented environment

  5. Experience working in a global cross-functional environment across multiple time zones with competing deadlines

  6. Self-starter, intellectually curious and creative individual with experience operating in ambiguity

Preferred Qualifications:

Preferred Qualifications:

  1. Avid WhatsApp user

  2. 5+ years experience managing projects or process improvements

  3. Experience working within a formal methodology (Six Sigma, Agile, etc.)

  4. Intermediate knowledge of data tools such as SQL, Tableau, Looker or other coding languages and data visualization tools

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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