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Hirschbach Motor Lines Customer Service Representative in Dubuque, Iowa

Job Summary

The Customer Service Representative directs, controls and coordinates various customer service functions. The Customer Service Representative’s duties include booking freight, processing orders, monitoring service, optimizing loads, accommodating customer needs and requirements, and establishing and maintaining positive customer relationships.

Duties & Responsibilities

  • Performing or supervising the handling of all freight from shipper to receiver.

  • Developing and maintaining a customer base according to geographic area.

  • Communicating all service issues to the customer promptly.

  • Selecting loads effectively through dedicated lanes, brokerage, and customer needs.

  • Booking freight in each assigned area to ensure a balance of trucks and loads.

  • Maintaining positive customer and driver relations.

  • Tracking each shipment to answer questions, ensure on-time pickups and deliveries, and resolve any issues that may arise.

  • Attend meetings to improve problem accounts and service issues.

  • Coordinating schedule changes with salespeople, customers, and company departments according to customer requirements.

  • Provides services to customers in compliance with contract requirements, ensuring on-time deliveries, and resolving damaged product issues.

  • Handling customer correspondence, complaints, and inquiries for each account in their territory.

    Talent Requirements

  • High school diploma or equivalent in education, paired with relevant professional experience.

  • Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred or 1-2 years of professional work experience (not required to be in transportation).

  • Ability to process information with high levels of accuracy and energy.

  • Computer proficiency and ability to navigate between multiple programs.

  • Display and demonstration of an "All In to Win" attitude and performance including self motivation and a strong desire to learn within an unpredictable and demanding environment.

    EOE. Offer of employment is contingent upon the successful completion of pre-employment background check and drug screen.

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