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Job Information

Woodward Communications, Inc. Customer Service Representative in Dubuque, Iowa

Customer Service Representative

Job Details

Level

Entry

Job Location

TH Media - Dubuque, IA

Position Type

Flexible Full-time (30 - 39 hrs/week)

Education Level

High School

Travel Percentage

None

Job Shift

First Shift

Job Category

Customer Service

Description

Your local news source, the employee-owned Telegraph Herald, is looking for a Customer Service Representative (CSR) to provide customer service to current and new subscribers. This is a flexible full-time position (FFT/32 hours per week) working Monday through Friday with a Sunday rotation (6:00 am - 11:30 am, every 6th Sunday). Our CSR’s are the "friendly voices" our customers first encounter.

Day-to-day responsibilities include serving our customers in person, online, by phone and through mobile devices.

Qualifications

Customer focus, dedication, and a proactive attitude are necessary to be successful and build loyalty. Familiarity with Microsoft Office software and Windows 10; above average written and oral communication skills; two years’ experience with customer satisfaction is required. High school diploma or equivalent is necessary.

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