Cartegraph Salesforce Administrator in Dubuque, Iowa

WHO WE ARE

Cartegraph is in the business of building high-performance government.

Cities and Counties. Public Works and Parks. Water, Wastewater, and More.

Our team is devoted to working with people in government operations who are committed to being more effective, more efficient, and more productive for the benefit of their citizens. We design, build, and sell software that allows these organizations to capture valuable infrastructure data, analyze it, and prepare for the future.

Bottom line: We are changing the way local government does business – and you’re a critical component to making that happen!

YOUR JOB SUMMARY

The Salesforce Administrator will oversee all aspects of our Salesforce.com deployment. The successful candidate will have a record of success in creating and improving processes, and adoption using the Force.com platform. The administrator will work closely with executives, key stakeholders and business line experts to identify, develop, and deploy new reports, analyses, and business processes related to our use of Salesforce.com throughout our organization. This role is part technical project manager, part administrator, and part Salesforce.com analyst. The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance and improvement of our CRM platform.

THE WORK YOU WILL DO

  • Serve as primary system administrator for the Salesforce.com environment with 100+ users

  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks

  • Complete regular internal system audits and prepare for upgrades

  • Manage Salesforce.com data feeds and other integrations

  • Coordinate the evaluation, scope and completion of new development and business workflow requests

  • Establish suitable processes to support administrative, development, and change management activities related to Salesforce

  • Work with executive team to build reporting, dashboards, and other analytics to support operation of the business and strategic decision making

  • Assist in training of new users, and growing the Salesforce skill set across the organization

  • Effectively act as the liaison between stakeholders, users, and vendors of Salesforce

  • Work independently with stakeholders to define, analyze, and document user requirements

  • Performs other related job duties as assigned because we’re constantly changing and growing

Requirements

WHAT YOU BRING TO THE TABLE

SKILLS:

  • Excellent project management skills and a positive attitude

  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

  • Creative and analytical thinker with strong problem-solving skills

  • Adept in designing data analyses (within Salesforce) to answer critical operational and strategic questions

  • Must demonstrate exceptional verbal and written communication skills

  • Must demonstrate ability to communicate effectively at all levels of the organization

  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, processes, and users

EXPERIENCE:

  • Bachelor’s Degree in related field or equivalent combination of education and experience

  • Minimum two years of experience as a Salesforce.com administrator

  • Experience administering Salesforce for a fast paced SaaS company is preferred

  • Saleforce.com Admin (ADM201 and ADM211) certified

  • Sales Cloud, Service Cloud and Developer certifications preferred

  • Proven ability to design and implement new processes and facilitate user adoption

  • Experience developing training materials and providng training support to end users is preferred

  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

  • Strong understanding of Salesforce.com best practices and functionality

  • Strong data management abilities

  • A documented history of successfully driving projects to completion

  • A demonstrated ability to understand and articulate complex requirements

  • Experience with third party apps a plus (such as FinancialForce, Gainsight, etc.)

TRAVEL

Up to 10% of the time

Benefits

We tried to narrow down to just 5 reasons to work here, but it was impossible.

  • Opportunities to apply your skills and experiences with an established industry leader

  • Collaborative work environment

  • Unlimited online training through Udemy

  • Co-workers with a passion for what they do

  • Casual and flexible work environment

  • Competitive pay and benefits

  • 15 days of PTO in just your first year (whoa)

  • Paid parental leave

  • One week sabbatical every five years

  • Paid holidays (plus a couple extra days)

  • 401k plan with generous employer match

  • Social events, coffee and snacks, foosball and more...

Cartegraph provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cartegraph complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.