Cartegraph Salesforce Administrator in Dubuque, Iowa
WHO WE ARE
Cartegraph is in the business of building high-performance government.
Cities and Counties. Public Works and Parks. Water, Wastewater, and More.
Our team is devoted to working with people in government operations who are committed to being more effective, more efficient, and more productive for the benefit of their citizens. We design, build, and sell software that allows these organizations to capture valuable infrastructure data, analyze it, and prepare for the future.
Bottom line: We are changing the way local government does business – and you’re a critical component to making that happen!
YOUR JOB SUMMARY
The Salesforce Administrator will oversee all aspects of our Salesforce.com deployment. The successful candidate will have a record of success in creating and improving processes, and adoption using the Force.com platform. The administrator will work closely with executives, key stakeholders and business line experts to identify, develop, and deploy new reports, analyses, and business processes related to our use of Salesforce.com throughout our organization. This role is part technical project manager, part administrator, and part Salesforce.com analyst. The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance and improvement of our CRM platform.
THE WORK YOU WILL DO
Serve as primary system administrator for the Salesforce.com environment with 100+ users
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
Complete regular internal system audits and prepare for upgrades
Manage Salesforce.com data feeds and other integrations
Coordinate the evaluation, scope and completion of new development and business workflow requests
Establish suitable processes to support administrative, development, and change management activities related to Salesforce
Work with executive team to build reporting, dashboards, and other analytics to support operation of the business and strategic decision making
Assist in training of new users, and growing the Salesforce skill set across the organization
Effectively act as the liaison between stakeholders, users, and vendors of Salesforce
Work independently with stakeholders to define, analyze, and document user requirements
Performs other related job duties as assigned because we’re constantly changing and growing
WHAT YOU BRING TO THE TABLE
Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Adept in designing data analyses (within Salesforce) to answer critical operational and strategic questions
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively at all levels of the organization
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, processes, and users
Bachelor’s Degree in related field or equivalent combination of education and experience
Minimum two years of experience as a Salesforce.com administrator
Experience administering Salesforce for a fast paced SaaS company is preferred
Saleforce.com Admin (ADM201 and ADM211) certified
Sales Cloud, Service Cloud and Developer certifications preferred
Proven ability to design and implement new processes and facilitate user adoption
Experience developing training materials and providng training support to end users is preferred
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Experience with third party apps a plus (such as FinancialForce, Gainsight, etc.)
Up to 10% of the time
We tried to narrow down to just 5 reasons to work here, but it was impossible.
Opportunities to apply your skills and experiences with an established industry leader
Collaborative work environment
Unlimited online training through Udemy
Co-workers with a passion for what they do
Casual and flexible work environment
Competitive pay and benefits
15 days of PTO in just your first year (whoa)
Paid parental leave
One week sabbatical every five years
Paid holidays (plus a couple extra days)
401k plan with generous employer match
Social events, coffee and snacks, foosball and more...
Cartegraph provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cartegraph complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.