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WindStream Communications Network Technician in Dyersville, Iowa

Network Technician - ( 22003710 )


Please note that this position follows an initial Union job bidding process

About the Role:

Windstream’s team of Network Technicians are vital team members who represent our field operations that connects homeowners, small business, enterprise and carrier partners across the United States. Our team of Network Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Network Technicians create meaningful connections with customers that create long-term relationships.

What You’ll Do:

Support and promote products and services generally purchased and used by residential customers or small businesses. These products, services, and equipment may include but are not limited to: Voice Services, Data Services, Video Services, Network Services, Transport Services

Perform other work as business needs demand including but not limited to installation, repair, support, and promotion of products and services generally purchased and used by business customers.

Do You Have?

  • A valid driver’s license and a safe driving record

  • Ability to complete prerequisite training and testing.

  • Ability to identify all colors of a color-coded cable.

  • Ability to effectively communicate with the public, co-workers and managers.

  • Ability to multi-task, work with minimal supervision, follow written and oral instructions, show attention to detail and demonstrate problem-solving skills.

  • Must be available for overtime, after hours call-outs or work during non-scheduled hours.

  • Ability to work assigned schedules including weekends and Holidays.

  • Ability to lift 50-75 lbs.

  • Ability to work with and maintain assigned tools and equipment.

  • Must be neat in appearance, be able to write legibly, and prepare and maintain neat and accurate records.

  • Must be willing and ready to work in any assigned location and to attend schools for training, which may require over night travel as determined by the Company.

  • Must demonstrate the ability to learn and use a variety of current and future applications, test systems or information systems as they are developed.

  • Must have a minimum of 5 years of related experience/education to include customer service and/or related telephony fields.

  • Must have a working knowledge of telephony outside plant including but not limited to drops, cross-boxes, fiber systems, terminals, etc.

  • Must have a working knowledge of computers and any applicable applications.

  • Must be capable of working aloft and successfully complete all necessary safety training including “Working Aloft and Ladder Safety”.

  • Must meet weight requirements as defined in Windstream’s Safe Load Limits for Equipment and Ladders Policy.

  • Must have knowledge of digital switching, transport systems (i.e. SONET, DS3, DS1, analog fiber), ISDN, DSL, analog and digital data, PX, and VOIP.

  • Must participate in WINDSTREAM Rewards program, which includes selling and/or referring Company products and services to existing/potential customers.

  • Must reside within a reasonable distance of assigned reporting center.

Even Better:

Knowledge in the following areas:

DS1/DS3 installation, testing, and troubleshooting

Analog Transport installation, testing, and troubleshooting

SONET OC-3/12/48 installation, testing, and troubleshooting

WDM/CWDM/DWDM installation, testing, and troubleshooting

EWSD programming and trouble shooting

EWSD Translations

Experience with the following vendors/ models of transport equipment:

Tellabs (AFC) DLC

Zhone AccessNode DLC


Lucent DSLAM

Hatteras HN4000


Adtran TA3000

Adtran 1148/1248 DSLAM

Adtran 2820 multiplexer

Adtran 5000

Juniper M10/M170

Alcatel DML 3 X 50 Rockwell

Alcatel 7470

Fujitsu 2400 TRIB

Fujitsu 150

WideBank DCS


Experience with the following models/ vendors of test equipment:



Acterna 2310

JDSU 6000 GigE test set

JDSU HST-3000 test set/ Dynatel 965

Our Benefits:

  • Medical, Dental, Vision Insurance Plans

  • 401K Plan

  • Health & Flexible Savings Account

  • Life and AD&D, Spousal Life, Child Life Insurance Plans

  • Educational Assistance Plan

  • Identity Theft, Legal, Auto & Home and Pet Insurance

About US:

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.


Minimum Requirements:

  • Education: High School Diploma or Equivalent

  • Certification/License: Must maintain a valid driver’s license and a safe driving record

This is a safety sensitive position.


Primary Location : US-Iowa-Dyersville

Work Locations :

Dyersville IA 116 2nd St SE

116 2nd St SE

Dyersville 52040

Job Category : Bargaining

EEO Statement: : Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Req ID: 22003710

Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.