Robert Half International Chat Support Representative in Fairfax, Iowa
Robert Half is looking for individuals for both FT/PT positions. You will be responsible helping consumers or SMB with web based application questions and log in issues. You will be helping consumer customers through live chat communications. This is great opportunity with a company that is locally owned, and well established. The goal is to offer a positive support experience for all customers with emphasis on first contact resolution.
Interviewing now for training classes!!
*For those that join the team, $100 completion bonus for each month completed- paid out upon completion of the project.**
If you would like to be considered please email direct to Bradley.Christensen@RHT.com
Overall support of the products through the chat support channel
Assist with daily tasks of servicing our customers including:
o General account questions and account login concerns
o Basic navigation of customer facing website
o Cancellations and refunds
o Account documentation for each customer interaction
o Provide options for additional support if needed
Work a flexible schedule consisting of nights, weekends.
Required Skills & Qualities:
High School diploma or equivalent
Work history including live chat support or customer service in a fast paced environment
Knowledge and work experience with browser based applications
Can operate multiple system applications and screens at the same time
Can quickly search and navigate within web browsers to locate answers
Skilled at keyboarding for use of database research and documentation
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Location: Fairfax, IA
Date Posted: November 8, 2019
Employment Type: Temporary
Job Reference: 01520-9502293091
Staffing Area: Technology
Robert Half International
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