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Golden Rule Plumbing Heat PT Customer Service Representative in Grimes, Iowa

Golden Rule Plumbing, Heating, & Cooling has been serving the greater Des Moines area with the BEST service in the Plumbing & HVAC industry since 1999. We have experienced significant growth every year we have been in business and continue to grow. Our GOAL is to find the right people and let them do what they do best! We pride ourselves in being a FAMILY working for families. If this is what you are looking for, we are looking for YOU!

Do you have any experience in the customer service field either in retail, hospitality, restaurant, clerical work, or call center? If so, then we can train you!

This position will be working from your home, must live within 20 miles of Grimes. Customer Service Representatives receive inbound calls, make outbound calls, and provide exceptional customer service to consumers in the Plumbing & HVAC industry. This includes responding to service inquiries, processing payments, updating accounts and up-selling customers from around the Metro. Continually performs and meets performance standards of this position. Skills You Need… Technical Skills

  • Minimum typing requirements of 25 wpm

  • Simultaneously navigate multiple PC screens and systems

    Communication Skills

  • Passionate about helping others

  • Speak in a pleasant tone, retain composure, and gain confidence of the customer

  • Proficient ability to read, write and speak the English/Spanish language

    Problem Solving Skills

  • Identify and anticipate customer needs

  • Effectively prioritize work time to ensure productivity standards are achieved

  • Comfortable working under pressure

    Customer Focus

  • Make customers feel valued and appreciated

  • Attitude to thrive in a fast paced, challenging, team-oriented culture

  • Customer Service background or experience working with people

    Commitment

  • Paid Training: Monday-Friday, 9am-4pm

  • Set work schedule after training (Variety)

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